for a faulty item what should the customer have to pay $12.15 postage and not get re-embursed

[jpsy1842]

i purchased a hose caddy that buckled when a hose was applied. i sent back to supplier for a refund which was received but not the postage - copy of receipt send back with item. why should the customer pay for item return - very unfair.

[enigmabear]

As far as I am aware, if an item is not as described.not fit for intended purpose ,and you follow the correct eBay procedure, the buyer does not pay for the return postage

https://www.ebay.com.au/help/buying/returns-refunds/returning-item?id=4041

[shoppingbag*]

you should not return an item until you get a return postage voucher from the seller.

[davewil1964]

Which only works within Australia. No international seller can give you a valid postage label.

[jpsy1842]

No. Item was faulty and supplier refused to reimburse my postage of $12.15. They said it wasn’t faulty but the bent and twisted arm indicates that is incorrect

[jpsy1842]

I not aware of this

[enigmabear]

If you open an eBay dispute, it is not up to the seller,eBay decide and almost always in 99% of cases, side with the buyer