how to open a case

jimcolin
Community Member

Someone told me to open a case since I haven't received something I bought for 2 months. What does a case mean and how can i open one?

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Re: how to open a case

2 months ago? You should have done something about it much sooner.

 

Have you contacted the seller to let them know you haven't received the item? If not, contact them straight away.

 

If you paid by PayPal you only have 45 days from the date of payment to open a case. If it is past the 45 days there's nothing you can do in PayPal. If you funded your payment by creditcard through PayPal you may be able to do a chargeback through your bank. Contact your bank with all your info.

 

If you paid by cash or bank transfer there's nothing you can do if the seller doesn't respond.

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Re: how to open a case

I think you have had a very tough introduction to ebay.

 

This can be a safe & great way to buy & sell.

 

When you signed up there was a tutorial to take. Please take it. Please go back & read up on how ebay works.

Look at all the FAQs also and educate yourself. Its a USERS guide.

 

I hope you enjoy your ebay adventure and that this harsh lesson from an unscrupulous Seller doesnt deter you!

Best of luck!

🙂

 

 

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