how to open a paypal dispute

[elhayau]

Hi, i want to return a item , i dont want to go through ebay

I would like to open a paypal dispute, but with this new paypal layout I cant seem to find how to open a dispute

Thanks !

[*sparklz*]

Open the page of the payment made to the seller and click on resolution center and go from there.

[phorum_junkie*]

Why don't you want to go through ebay? If the item is not as described and you win your case you shouldn't have to pay for the return however with Paypal you wil have to return it with full tracking at your own expense.

If it is a change of mind then you would be very unkind to open a dispute when it is entirely up to the seller if they will accept change of mind returns so they  end up with a defect through no fault of their own.

[elhayau]

I am going through the ebay process. but i just got a message from the seller saying that I will have to pay return postage and they will deduct the original postage they spent?

I dont mind paying the return postage but not have the original postage deducted from my refund

[lyndal1838]

No matter which dispute system you use you will get a full refund of item cost plus postage.  The difference is that in a paypal dispute you pay the postage to return the item to the seller but through ebay the seller pays the postage.

As you have already started the ebay process you have to continue that way....you cannot change in mid dispute.