item I BOUGHT DOES NOT WORK PROPERLY HOW DO I GET REFUND?

[philwil2009]

AS AS ABOVE WIRELESS REMOTE FAULTY. WAS SENT IN PLASTIC BACK WITH NO PACKING

[amber-eyed-girl]

Was the product damaged in shipping, or faulty anyway?

You will need to talk to the seller and describe the problem, they may offer a refund.

If they don't respond, and you paid with Paypal, open a not as described claim (you have 45 days from payment to do this).

If it's been longer, talk to your bank about a chargeback for a damaged or faulty item.

You will have to send it back tracked if you try for a refund via Paypal (unless it's very cost prohibitive)/bank, so talk to the seller first.

[amber-eyed-girl]

oh, and this is going to sound simple and you might have done it already, but try taking the batteries out and back in again

try replacing the batteries (might be dead)

that's assuming it wasn't badly smashed in the post 😞

if it's physically broken, send a photo to the seller and you'll probably not have to send it back if they do the right thing and offer a refund.

[davewil1964]

In addition, all CAPS is considered to be shouting AND rude. You will probably get more relevant responses if you tone it down.