listing said free shipping but they made me pay postage.

[kingsnationn]

hi so recently i bought an item that was advertised as free shipping but when it got here i was forced to pay like 8 bucks for the postage. So i paid for it and contacted the seller and he said he was gonna try to contact usps and  fix it. Well eventually he just stopped replying and sort of brushed me off so i left a negative feed back and surprise surprise he messaged me again saying it was an honest mistake and that he would give me 10 bucks if i revised the feed back and changed it to a positive one...so stupid me believed him and changed the feedback but he never refunded me anything and now hes not replying anymore. how do i contact ebay about this?

[cq_tech]

There's no point contacting ebay as they won't do anything about it. It's unfortunate but you need to write it off as a learning experience and if it ever happens again, don't make the mistake of believing a seller when they tell you that they 'll refund or pay you if you revise your feedback until such time as you actually have the money in your Paypal account. Revising feedback is the very last thing you should do in a situation like this, and as you no longer have any leverage, why would he bother contacting you again?

The only time such a thing ever happened to me I refused to pay the excess postage at the PO and they returned the item to the seller. On that occasion it was reposted with the correct amount of postage and I received it about a week later, but had it been an overseas seller I'd have lodged an INR complaint with Paypal if it still hadn't returned within the 45-day cutoff period.

[kingsnationn]

are you saying you can make a listing adverstising free shipping and then make the buyer pay the postage once they recieve it? and no penalty for that? thats crazy. i hope i dont sound like im being an ahole or anything. that genuinely baffles me.

[nevillesdaughter]

I think it sounds like the seller has posted the item with insufficient postage on it and no return address, so the only way Aust Post can recoup the shortfall is to hold the parcel hostage until the addressee coughs up (if there's a return address they send the bill - and a fine - to the sender). Very dirty pool indeed.....

Marina.

[*crikey*mate*]

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@kingsnationn wrote:

are you saying you can make a listing adverstising free shipping and then make the buyer pay the postage once they recieve it? and no penalty for that? thats crazy. i hope i dont sound like im being an ahole or anything. that genuinely baffles me.

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....................

Well no. That's not what anyone was saying. There were penalties, and you had options, but you unknowingly voided the most cost effective ones. You could have refused the package and then filed an INR claim, and you coul,d have insisted on your refund before you changed the feedback. You were just too trusting.

Let eBay know what has happenned and they may make a note on the account of the seller for future reference.

A seller is not allowed to charge more after puchase is confirmed, but you have unwittingly enabled this one to.

It's for $8, so it is unlikely that this is worth pursuing through other legal channels, but that too is an option.

Best of luck for future transactions.

[k1ooo-slr-sales]

sorry to read of your experiences with this transaction.  I am sure that in the USA there are postal procedures that apply for underpaid postage.  You are on the Australian forums, so the advice you get here from Australians may come across differently to that that you might receive on the USA forums.

eBay and PayPal rules/policies are different here than in the USA, so what may seem like a flippant or throw-away line here may not actually be so when applied to the Australian eBaying experience.

[trusteduserid]

My suggestion is leave a follow-up feedback along the lines of ''Was a negative until the seller bribed me, still no refund''.

Intructions here-

To leave a follow-up comment to a Feedback you left for another member:

1. On the Follow up to Feedback left for Others page, choose the comment and click Follow up.
2. Enter your follow-up comment and click Leave Follow-up Comment.

Your follow-up comment will appear just below your original comment.

[grumpy*cat*rocks]

I notice this buyer is from the USA and he refers to UPS which is the United States Postal Service so our advice is probably not relevant to him.

Mate, you are on an Australian forum so you will only get advice from Aussies about Australia Post.

You need to go onto the US boards and ask someone from your country.

[lyndal1838]

UPS is a courier service....the buyer is referring to USPS, the postal service.

[grumpy*cat*rocks]

Oh right. I stand corrected, thank you.

The poster is still a USA buyer though, unless now living in Australia.