"I think I have been scammed $6,000"

[michaelg38173]

PAYPAL GAVE MY $6000 to a sender that was an obvious scammer who didn't even ask for my address & sent the item to skycity posbox without so much as my name on it. There' no excuse for this theft as I told paypal "confirm the delivery address with the seller, he doesn't even know my address". He was in Germany & I am in NZ. Paypal responded with "sorry I know it's not the outcome you hoped for". (DISGUSTING) "but the seller has provided information proving the item was delivered to the general area"! COME ON!!! To make it worse I paid for the item 1/1/15 & the seller canceled it & advised me to seek a refund from paypal & he would agree, after which ceased to answer any more emails, this was due to the fact he didn't want to give paypal his financial & bank info. So 2 weeks past & I called paypal to see where my $6000 refund was, surprisingly they gave me a tracking number from the seller (remember I was told it was cancelled) I immediately rang NZPOST & they found the item ready to go for delivery the next day, without signature confirmation, unfortunately, they could only tell me it wasn't my name or address & it was going to skycity pobox 25km from where I live (general area)? On the paypal receipt for payment it has Terms & CONditions: courier with signature confirmation only & insurance. Paypal gave my $6000 to this scammer, closed the dispute & 1 day later closed my appeal, they had all of the relevant information but decided to break their promise of "weve got your back 100%, if the goods don't arrive we'll give your money back". NZPOST investigator Zoran said "we know what has happened but can't give you any documentation stating where the item was delivered, only the sender can request that info", the info is on the computers waiting for somebody to investigate, it is even noted on the computer that the lady I first spoke with had somebody physically look at the package & confirm it wasn't my name or address. Paypal has said they need to see the info & would reconsider when they receive it. The police won't get involved , so, how many people in the world get scammed like this everyday & have paypal renege on their contractual promise due to a small gap in the system that paypal & others leave open (for what reason) this is paypal knowingly facilitating international criminal activity. OBVIOUSLY THERE IS NO EVIDENCE OF THE SENDERS GOODS BEING DELIVERED TO THE BUYER I WANT MY MONEY BACK PAYPAL

[peri-landlubber]

I would check your address on your Paypal account & definitely change your password.

[annies_fancy_dress]

You don't have any purchases listed in  the last 30 days.

Is this an E-bay purchase, or something that you were sent a separate paypal request for.

PayPal does not protect purchases outside E-bay, so if the request was sent only through Paypal then it's not covered.

Sorry, but you've probably given it away.

[michellebartley]

Best to go to Financial Ombudsman service. Do it on online if you like. I got a refund from two sellers even though it was past a 10 month period. I think its your only hope(by what you've said) of getting your money back. They will need as many details as you can give them. Good Luck.

[peri-landlubber]

Annie, Paypal covers all purchases, whether inside or outside eBay.

I paid by Paypal for 2 items on 2 separate websites (not eBay & not auction sites) - one was purchased before Oct 31 & one after.

As both items did not arrive within 42 days, Paypal have refunded my money.  I know one did not reply to Paypal's request for more information because they wrote me a threatening email trying to force me to close the case & the other supplied an iffy tracking number.  I will not deal with either of these companies again.

If U do just a private transfer of money, I doubt whether the money is covered.

[amber-eyed-girl]

Yes, Paypal does cover payments (subject to their terms and conditions), for transactions made outside eBay. There would be no eBay protection of course, but there is also recourse from your bank if the payment is funded by a credit card. Different banks have different time limits on credit card chargebacks but it is worth talking to them, too. You just cannot claim from Paypal AND your bank at once, because you cannot get refunded twice if you see what I mean. But if Paypal fails, the bank might help. Just be aware of any time limits and definitely get the ombudsman involved if no luck.

I have bought goods with Paypal payments online through a few different retailers and you get the same protection statement on your receipt 🙂

[michaelg38173]

Hi. Yes Paypal give the same protection in Ebay & out of Ebay.

[lyndal1838]

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@michellebartley wrote:
Best to go to Financial Ombudsman service. Do it on online if you like. I got a refund from two sellers even though it was past a 10 month period. I think its your only hope(by what you've said) of getting your money back. They will need as many details as you can give them. Good Luck.

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Michelle, the buyer is in New Zealand so contacting the Australian authorities is of no use to him.

[michellebartley]

I meant the NZ Fin Omb Service not in Au.