How did you make payment? If by paypal open a dispute for item not as described. you have 45 days to open a dispute and 20 more days to escalate to to a claim if you don't get anywhere with seller. only communicate with the resolution centre.
if they don't reply paypal will most like decide in your favour. Have you escalated it to a claim? If they do reply and paypal ask you to send the item back send it back to the address by registered post.
yes i did escalate it to a claim. And still waiting for seller to type words. they ask me to change item feedback and mentioned once i've changed and they well start return steps, but they just disappeared.
no, do not change feedback. Just wait it out now and let paypal do their thing. Do not communicate to seller outside of the resolution centre. just keep an eye on the claim incase paypal require anymore info from you or instruct you to send the item back.
i thought seller can fix the problem so changed item feedback, but after I've changed I lost contact with them, its why I start using resolution centre few days ago but seller still doesn't reply to me yet. If seller doesn't reply to me, what should I do after resolution close？
nothing. just wait for paypal now. They will either instruct you to send item back or refund you. As i said if you have to send it back use registered post.
If you have escalated the dispute to a claim the seller can not reply to you through the dispute. It is now in paypal's hands and all the seller can do now is authorise a refund or not. If they do not authorise it paypal will just make the decision in due course.
