refunds

[debstar2905]

Hi, I have purchased an item and paid for it on the 15/6 I message the seller to find out if it was posted so lucky i did as it was not posted only then was i told the item I brought is not in the color I had chosen as they were robbed and were waiting for police but they offered other colors I paid  commonwealth bank to commonwealth bank the money has been in there account now there telling me they are ringing the bank when I gave the proof and receipt number for the transaction i chose the color as i wanted that color and not in a different one ,how long should the refund  to take? as I am not a happy chappy

[kopenhagen5]

Don't close the case until you have satisfaction. And don't miss any deadlines for escalating the case.

You don't know if they have sent one or not.

Don't miss the deadline for leaving feedback which is 60 days from sale date.

You can leave neutral or negative and can always revise later if need be.