rip off sellers

[robaaa2005]

Hi all.  I just hope that theres not too many sellers out there like one lve recently encountered.  I bought an XGODY phone that had a 12 month warranty and it went faulty. My daughter bought one from them also and had the same problems. I asked to return it and they agreed saying they would refund me and cover the return postage. I sent it off and waited for a few weeks only receiving an email to say they wouldnt refund the postage after all. So after waiting a bit longer I asked when I would get my refund as the tracking said they received it 2 weeks earlier. They claimed they hadn't received it I contacted paypal who told them they should send the refund as they had already received it. The seller then told me they were deducting 30% from the refund. No matter how much I argued they would not give me a full refund and I had to reluctantly accept the 70% and pay for the return to China. I would never rip off my customers like that. Holding the item and the money until I was forced to take 30% less money back is surely not the way to trade. As it was over the number of days for Paypal to get involved I cant do anything about it.

[maranock]

You are not allowed to name and shame on here.

Did you open formal disputes with Ebay or Paypal for the faulty phones? I am thinking that you may not have gone through the proper process to get your money back ,or did the phones become faulty after the dispute process time out? 

[deeau84]

i had as eller try and rip me off, paid for item , never recieved it 3 weeks went past still nothing, so i sent message made sure had copy of reciept for item paid for and bank receipt, still nothing

i tracked them down to silver water in sydney, found a phone number. contacted them and they treid everything and preteneded they d idnot know any thing and kept mak ing excuses, check bank account check this n that no do not have to done al that, 

so witht  threat of  if money is not returned by end of cay, law will be involved , they sort tried to call bluff, didnot work so then tried the pay pal angle  , no did not work , i got my money back

after an investigation i fo und this seller has 5 or 6 e bay accounts, all the same all the same bad negetive feed back going back to 2005 may be further,

so what does ebay ignore, wellnot for much longer

[maranock]

Paying by bank deposit is always a bad idea, you have very little protection - you are extremely lucky to have got your money back.

Always pay with Paypal, or credit/debit card if they are a seller with credit card facilities. Ebay can't protect you from your own bad decisions.

[imastawka]

And is this the same seller who said if you give a neg they won't send your item?

And where have the two negs gone that you left for that seller?

BTW there's no ebay/paypal protection with bank deposit. 

Remember that for next time.

[bsal6160]

next question...why are you asking on the Australian Ebay boards and not on the UK boards?

[robaaa2005]

Yes it was after the time limit. I think there should be some kind of mechanism in place though to ensure sellers honour their warranties properly instead of using it to rip off buyers

[robaaa2005]

Glad you got your refund.  I think there should be some kind of mechanism in place to ensure sellers honour their warranties properly as well instead of using it to rip off buyers

[robaaa2005]

Although they said they were based in UK it turned out theyre not. I dont know why it opened up in the Australian one anyway. I just clicked on my Paypal account page and it sent me there