seller is asking for more money

[girlpeta]

I won an auction today for a dining setting with a Buy It Now price of $500.

The starting bid was $150, which I entered.  With no competing bids I won the auction and paid for the item immediately through PayPal.

Upon receiving advice that I had paid, the seller contacted me directly by email (outside of eBay) stating that they wanted $500 and somehow the starting bid price dropping to the starting bid price is eBays fault.  They have advised they will accept a little less than $500.

I replied to the email advising that with various options of auction format, I was surprised that they had waited util the auction ended at $150 and they were notified that I had paid before they decided the auction format was incorrect.

I suggested that this may be best resolved through the eBay Resolution Centre....to which they replied by asking me to advise them of how they do this???

I can't raise this as any variety of issue with eBay because even though it shows I have paid through PayPal...the seller hasn't marked the item as paid...so the automated process advises me to contact the seller asking them to mark it as paid...or to pay. (OMG)

Also...I can't report that I won't be receiving it until 10 after the auction closed.....and I'm sure by then she will have sold the item.

[cherry*135]

I can't report that I won't be receiving it until 10 days after the auction closed.

That only applies if the payment was not made by Paypal.

Paypal

If you paid for the item using PayPal, you have up to 45 days from the transaction date to open a dispute in PayPal's Resolution Centre.

However, if you don't want to pay more than $150, perhaps you should ask the seller to refund your payment immediately and cancel the sale as they are not allowed to ask you for more money.

If they seller does cancel the sale they still need to request you to agree to do so.

[lyndal1838]

If the item was for Pick Up only then you have no paypal protection and neither does the seller.

I hope you funded the payment with a credit card or Visa debit card.

[modestbods]

I would also report the seller to eBay, and contact eBay customer service by phone asap and tell them what's happened.

As Lyndal mentioned, Paypal don't offer buyer protection for pick-ups, however, since you won the sale on November 1st you will be able to make claim via eBays new 30 day money back guarantee in the event that the seller refuses to refund you.

Upon making payment through paypal it should have automatically caused the purchase to be shown as paid on yours & the sellers 'my eBay', so if it's not this means the seller has almost certainly manually unmarked it... eBay should be able to determine if that is what transpired.

[girlpeta]

I cancelled the transaction through PayPal and advised the seller that although I as disappointed, so be it.

The seller, being new to eBay obviously, hasn't made any attempt to cancel the transaction...so it's still sitting there as awaiting payment from me.

[modestbods]

I'm glad to learn you were able to get your money back from Paypal without too much fuss, well done.

The transaction will stay there for the same length of time as a normal paid transaction stays in your purchase history.

You should decide if you want to leave them feedback or not, as you still can, and if so what manner of feedback you leave them. If you're prepared to accept their explanation that they've had these problems due to their being new, then you might want to consider cutting them some slack, in which case I'd not leave them any feedback (as I can't see anything they've done noob or not that deserves their receiving a positive from you).

 As it is, if they can't figure out how to cancel the sale & don't get help to do it they're going to wear all of the ebay fees just as if they had sold it, so that in itself will sting them. Receiving a neg/neutral on top of that would be adding salt to the wound which may be a little more punishment than they deserve if their mistakes truly were innocent ones.

If however you believe they aren't being genuine & were simply trying it on, & are only pleading noobness/ignorance to try to cover their butts after having been called on it... then stick them with a big red dot. If you're not too sure either way, but feel confident they were lying at least to some extent, then you might want to consider giving them a neutral. Bear in mind though, whilst it's not as bad as a negative, a neutral is not actually a neutral as it also has a negative effect on the sellers account, not just to reputation but also from defect/s issued them by ebay that may help contribute to selling restrictions being placed upon their account at some point in the future.

   If you do intend to leave them feedback, regardless of what type you decide on, I advise you wait for to see if they figure out how to cancel the transaction. (you have 60 days from the end of sale/auction so there's no rush). If you leave them a neutral or a negative before they've cancelled it, there's a chance they might work out how to open an item not paid dispute in order to hit you with an unpaid strike out of pure spite. If you were thinking of giving them a positive, better you hold off till later with it, just in case they get nasty anyway.

cheers

[lyndal1838]

The seller should not be able to open a non-payer dispute if you paid by paypal, even if the seller did not accept the payment and you were able to cancel it (the only reason the buyer can cancel a paypal payment if is the seller does not accept it).

If the seller is able to open a non-payer dispute all you need to do is put in the paypal payment ID and it will be closed automatically.

[modestbods]

Thanks Lyndal, I just learned something new & very useful to know. I'm sure the OP will be very pleased after reading your post.