I hunted around for a specific item I needed - found one on a site run by a major hardware chain. Checked all details - size, postage, returns, etc. Finally arrived - but was wrong size, PLUS they had charged me TRIPLE postage (item weighed 425 grams). Realise I should have picked this up at time of paying, just slipped through as I was purchasing a few things from different sellers.
Contacted seller - took three emails before they said they would 'arrange a collection at a suitable time and pick up point'. I specifically went back and asked them what I needed to do for return address, etc. Again was told they would advise me. Waited and waited - heard nothing until my local Aust Post office rang me rather tersely to say that one of their drivers had been to my house three times for a pick up but no one was there. Obviously as I was at work. I told them I would drop in item the next morning.
Did so - they had tracking label, and I got tracking number. Goods arrived at seller 3 days after posting. A week later someone from the seller customer service section rang me. Told me that they could not give a refund until I cancelled the Paypal dispute! I But - if I cancelled the Paypal dispute, how would I get my money back? Just on their word? I wouldn't have a leg to stand on. I questioned person in detail but she was adamant - that was the only way I would get my refund. When I mentioned about the postage, she said that had been an honest mistake(?), but one they only admitted to after the customer contacted them.
Made a complaint to Paypal, who then sent me an email saying that seller was still requesting I return the item - and this was after they had already signed for it back!! Again, went back to Paypal. Only after the magic words - CA (Consumer Affairs) and ACCC were stated, did I eventually get my refund. But boy, did I have to fight for it. Lengthy, dreadful purchase, and here I was thinking I would support an Australian Company, rather than going overseas. BIG mistake...BIG mistake...
