seller will not post unless I pay the postage after advertising free postage

[rubygerry]

Hi,

On the 20th November i purchased 2000 wooden beads from a seller in China advertising free postage and they are now telling me i have to pay for postage $10.00 they sent me a paypal invoice and will not post them unless I pay for the postage. After many emails asking them to post they still havent posted them just keep sending me emails to pay the postage. How to deal with the problem

[kopenhagen5]

If you have paid and don't want to pay for postage, ask the seller for a refund and to cancel the purchase.

Explaining the listing stated free postage and you are not obligated to paying more.

[phorum_junkie*]

If you paid the amount on the invoice just open an item not received case, they then either have to send your goods or end up with a defect. If they contact you again asking for more money without having posted then give them a neg, keep it factual, something like "Demanded more money after payment made" or similar.

[peri-landlubber]

Wooden beads, U might have another problem if the seller does post them.

Customs could step in & take them, as wooden articles are one of the things that are not allowed to brought into the country unless they have been treated & it's doubtful that they will have been.

[2106greencat]

Most are treated if they are for jewellery etc, they have a coating on them so should be okay.

Now, bamboo on the other hand?????????

Lots of fun getting that into Oz!

[i-love-my-sheep]

I had a Chinese seller try to pull this stunt with me a few months ago. Their reason was, I'd bought quite a few things and that increased their postage cost. Every listing was stated as being free postage. It's actually a policy violation to advertise free postage then add a postage or handling cost after sale. 

Free postage

You can offer free postage Australia-wide, and to select or all countries around the world. For a destination to which you've specified free postage, no other fees related to postage, handling or packaging can be charged. You're not allowed to change the postage method to a method that is slower than the slowest one indicated in the listing. You're not allowed to offer free postage to one destination and then exclude posting to certain places within that destination. For example, choosing free postage within Australia in the listing form, then charging extra or excluding buyers from specific suburbs/regions such as Tasmania and Perth. You can select different postage rates for different areas by using domestic postage rate tables. Exemptions to this policy may apply if you are excluding regions to comply with the law.

I sent them the link below and told them that it was a policy violation and within minutes, a revised invoice arrived with the postage cost removed.

http://pages.ebay.com.au/help/policies/selling-practices.html open the postage and handling link.

[cq_tech]

Cheeky bugger for even trying it on. So what if it increased his postage costs? He can cover it out of the extra profit he's made from selling you all of those additional items. Do they think we're stupid, or what?

[springyzone]

I had a Chinese seller try to pull this stunt with me a few months ago. Their reason was, I'd bought quite a few things and that increased their postage cost.

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Have to say that explanation left me bemused.

If a few items were all marked as free postage, what would it matter how many you bought, as the seller could just post each one separately instead of combining them.

The postage would work out the same then whether they went to you or some other buyer in Australia.

Do some sellers think we are stupid?

[harley_babes_hoard]

YES!

[idss1]

If the messages are being sent to your ebay account, there is a report button down the bottom. I would also open a case, when dealing with a dishonest seller, even if they dropped the added charges, they may claim to send the item but not send it. All you can do is try to protect yourself from these sellers. Leave appropriate feedback for them also.