test

[trishreid88]

test

[trishreid88]

I wrote a whole big post and clicked post but for some reason it didn't post. Hence this thread.

I wanted to ask 2 questions regarding postage/ returns.

One is there any way to find out if sellers have actually posted an item when they say they have?
I am having items from the same locations arriving at all different time regardless of when the seller marked the item as sent. I know they can't control delivery times but it's not adding up and looks like they are marking the items as sent before they have actualy sent them. And given ebay only allows you to rate the seller based on the time it took them to post the item it seems an easy way for them to get around being given low stars for postage. opinion?

The second, if they state returns within 14 days. Is this 14 days from date of sale or 14 days from when your item arrives? And if you need to return the item does this mean you have to have the item arrive back to the seller within 14 days or just that you must post it within 14 days? Is there any policy on this or is it just up to the buyer to check with the seller before bidding?
Thanks

[phorum_junkie*]

1. There is no way of knowing when an item is actually posted unless they use click & send in which case the tracking number will show that it has been prepared for posting then IF the seller lodges over the counter it MAY show as having been lodged but unfortunately AP's system often does not record every event properly and it may not show anything until after it is delivered. If I receive an item within 10 to 12 working days for domestic and 15 to 20 for overseas I accept that as reasonable and don't particularly take any notice of when the seller has actually posted. It is impossible to compare deliveries as a seller can pst two parcels at the same time, one local and one interstate and AP will kindly rush the interstate one to its destination quicker than the one to the next suburb!

2.If a seller accepts returns for change of mind then unless they specify the 14 days or whatever is from the day of sale, the day of delivery or any other arbitary interpritation they want to apply is up to them, it only applies to change of mind returns anyway as long as you pay using Paypal, for a briken or not as described item you have up to 45 days to initiate a claim with Paypal and if they find in your favour then the seller has to accept the return.

[patchoo78]

Sellers don't always mark the item as posted when it has been sent. A lot of sellers mark the package as sent when it has been processed as ready to be sent sellers who use click and send have their items set as posted automatically when they print out a postage label with the buyer's address.

Some of my purchases get marked as posted on a weekend, I know that post offices don't open on a Saturday, so it just means that my item will be posted on the next business day

As long as there isn't a week long gap between your item being marked as posted and actually being posted, I don't see the problem. 

[digital*ghost]

If a seller has selected to accept returns, then part of the terms are decided for them, because it will say in the policy (on their behalf) Item must be returned within: X days after the buyer receives it (which, IMO, is the only way the policy is workable due to postage times and delays). 

[book-of-hezekiah]

hi trishreid88

The boards sometimes go a bit wonky and I wouldn't be at all surprised if your original post turns up sometime!

To your questions:

There isn't really any way to find out or prove someone has posted an item until they give you a tracking number, which may or may not be real.  I think I  have heard that Click&Send automatically marks an item as sent if the label has been printed... but that might not be accurate - other more experienced people will be able to tell you about that.

Look at the postage sticker or the date/time stamp on your item and that will tell you the day the item was lodged.  That will give  you the clue you need to decide how accurate the seller was in describing their postage times and that is one way to decide how to mark the stars accordingly.

Returns - if they state returns within 14 days it is 14 days from when your item arrives.  If you need to return the item you must post it within 14 days and you would be wise to send the item using a trackable method, keep your receipt!

As for policies regarding returns, once again, more experienced people will have better info, but the simplest advice is check with the seller before bidding.

I hope that helps!

BH

[trishreid88]

Thank you all.
I have had no need to return anything it just got me wondering given my items have taken so long to arrive it made me think mmm what if I did need to return them?
Yes they are overseas transactions so I do expect them to take a while to arrive but most are over the 25 day mark now.
I was questioning if they were actualy posted on the day/next business day as some items are coming from the same seller and I have received some that said they were posted after other items that are yet to arrive.
None of them have any date on them anywhere so I have no way of knowing when they were actualy sent.

I completely understand why ebay has us only rate a seller based on when they post. I get that.
I guess I personaly would like to see another category that we could mark postage time. As in a scale from say 1-45days and location so buyers have a rough idea how long to expect it to take for delivery. But does not affect their selling status in any way.
I would use this just so I know on average when to expect my item and when I should start to get worried.
I only say this because I have found sellers are stating huge delivery windows and most times items are still arriving outside of that.
But thats just me.

Thanks again