they send me wrong product compare the one i ordered

leau646
Community Member

they send me wrong product that is not what i ordered

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they send me wrong product compare the one i ordered

lyndal1838
Honored Contributor

First step is to contact the seller and let him know that you have received the wrong item.

 

Only if the seller is unhelpful do you open a dispute.

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they send me wrong product compare the one i ordered

As mentioned, contact the seller to let them know. It could be a genuine mistake, especially if they are a high volume seller. Give them a few days to reply (not including the weekend). If you haven't heard from them by say Wednesday, open a not as described dispute. If you are unsure how to do that, come back here and someone will help you out.

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