why is my case being put on hold over and over again

[ourzook81]

hi all

my item was meant to be here on 5th January it did not arrive

I opened a case to try get something done but to no avail   eBay then message and tells me case is put on hold until 21st January   then tried to contact eBay asking what was going on only to be told again the seller needs more time to get documentation together  and is now on hold until 26th January  bloody ridiculous

[jellybirddesigns]

What does the tracking say?

Where was the item coming from?

[janeababe]

Can you please give us the item number so we can look at the listing? (Sorry, I had to ask 😉😊)
(Don’t tell us the sellers name, that’s not allowed on the boards)

But as for the delay, I’m guessing it’s a drop-shipping item that’s not in Australia ‘yet’  🤔. (A rather wild guess, at that!) 

[sandypebbles]

Meant to be = guess inserted by eBay about the best possible time it maybe might arrive by

Was this item from one of the sellers in China with awful feedback you've bought from?

IF it is from one of those sellers:

Could be just because they are in China, so have 'Teflon' 'protection'

Could be Covid delays

Could be customs delays that need paperwork from seller

Was there tracking for the item?

If not, have you asked the seller if they have tracking for it?