why limit the length of a customer's feedback so short?

[gypsystardust]

I have recently had a negative experience as a customer, and am being pressured to alter my feedback, which was negative. I feel that I perhaps ought to include the fact that since the feedback I received a refund, but I cannot add this information without having to delete the original comments, since the number of characters is so tightly restricted.

This is no way to enable fair and accurate feedback.

If I did include the fact that I received a refund, I would still leave negative feedback, since the seller ignored a critical email from me before the feedback and even failed to attend to a paypal dispute that I began, they only responded to negative feedback. I do not feel that this seller is attentive to what is happening in their business and I will not conceal this.

I really urge ebay to expand the amount of written feedback a customer can leave!

[kopenhagen5]

You can make a suggestion to ebay by searching suggestions in customer support.

Perhaps just put a follow up that you received a refund rather than revising feedback.

[horizon1907]

Hi, This may help ? If you go into Customer Support ( top of the page ) Type in, Feedback, it should show a list of options. Follow them and you should come across your solution.  Do not let the Seller pressure you though. 🙂 

[harley_babes_hoard]

Have you tried to do a reply to feedback
http://pages.ebay.com.au/help/feedback/respond.html

[padi*0409 · Accepted solution]

gypsy, in this case I would not revise the feedback, simply add follow-up feedback as others have suggested.

It would seem the seller doesn't deserve a revision - they have 74 negs and 266 revised feedback (which presumably were also negs).

[putney32]

just add a further comment, dont be pressured into removing a deserved neg.

[gypsystardust]

thanks everyone for the suggestion about how to update that I got a refund without having to sacrifice the negatives, I appreciate it.

[phorum_junkie*]

Good follow up although I would have mentioned being preasured to revise.

[gypsystardust]

ooh yes, I should have done that. Do you know they messaged me this morning and said if you don't revise we might call you this afternoon. That is way over the line if you ask me.

[padi*0409]

Have to say PJ that was a darned good follow-up feedback,

Even without the space to say,

" this seller gave me a really hard time and wouldn't refund until I opened a case with PayPal, THEN asked me to revise my neg...I was really peed off with the whole transaction so I decided to give this horrible seller a neg..................."

Yep, I can see that working...........................