Is there a higher level of support than the chat support? maybe a complaints team?

[mmanbacards]

I sold an expensive item today, and wanting to make sure everything is above order i reached out the ebay standard supprt to make sure i was in order in terms of how i was sending and when i'll be paid. I had an agent tell me he was able to remove the pay hold before i sent out and then he transfered me to someone who wasn't across the issue. There's was some confusion so i asked to chat to a manager. 

I spoke to a manager who said if i send the items today then the funds will be released today, i wanted clarity and i asked him to confirm it which he was kind of vague with his wording but when i pressed him for a yes or no he said yes so i sent the item. 

Once the item was sent i reached back out to ebay who saw the managers promise, said he shouldn't have said that and that they won't release the funds. I'm hoping there's a team that will take ownership as i we are expected to in our listings and our promises when we make sales i will hope ebay will look to do the same and follow through on their promises. 

[countessalmirena]

---

@countessalmirena wrote:

In no circumstances will a “new seller” be able to have any payments disbursed on the same day as goods are despatched. Never. That doesn’t even happen to regular active sellers.

Regardless of whatever was said to you, it’s not going to happen. eBay policy trumps anything that a CS rep says.

---

I’ll qualify the above by saying that this was to the best of my knowledge. There may be different timeframes in some circumstances or for larger or more established sellers. Unfortunately it still won’t be relevant to your situation, OP.