on 12-08-2024 05:44 PM
Hello, I have just received a pair of Oakley sunglasses.
I do not believe they are genuine as there are differences in the numbers and markings on the arms and lenses from what is shown on official websites. The box itself did not have the white product sticker on it which has the barcode and other info which was shown on one of the sellers photos.
I contacted EBay and without them asking any questions regarding as to what I received stated that everything was legitimate. It also said to not reply to that email as it doesn’t accept incoming mail and no option as to where I go from here.
Can someone please advise my options to take this further, thanks.
on 12-08-2024 06:52 PM
@arilpa wrote:
I have decided to return the item as the markings in the photos don’t match what are on the sunglasses I received so it is not as described.
DO NOT return them until you've opened a dispute and are TOLD to return them AND the seller pays for the return.
Giving us the item number will allow us to help you furthur - no more.
on 12-08-2024 06:55 PM
item number is what you can divulge.....without ramifications
on 12-08-2024 07:05 PM
I doubt the seller is in NSW.
That might be the claimed location - what we are asking is where they are registered. Easy to find out. Just click on their feedback. The result will tell you where they are registered (China), how many negatives they have and why.
on 12-08-2024 07:06 PM
22 years a member and you haven't bothered to read up on buyer protection?
on 12-08-2024 07:23 PM
The item number is 126599280077. There are only 3 negative feedbacks but one of those was a month ago about the same description of sunglasses.
on 12-08-2024 07:26 PM
Do a google search.
How to tell if a pair of Oakley sunglasses are fake.
There's about nine points to check.
But here's a question I can't answer 'why would a seller with a good track record try it on'?
on 12-08-2024 07:40 PM
I can’t imagine why they would try it on. The last negative review they had was the description of these sunglasses. I have looked at those sites saying what to look for. There are 4 things that are different to what is shown there which is why I am concerned. I became suspicious because the box didn’t have the product label with the barcode and descriptions but was shown on the box in the sellers photo.
I don’t want to comment anymore until I have spoken to someone tomorrow in regard to this.
on 12-08-2024 08:05 PM
Oh for goodness sake.
You have the item which was described - in the listing - photos of same.
Take photos of that which you have received - with the differences.
Open - immediately - an item - not as described - and do not close it until you have been refunded.
on 12-08-2024 08:37 PM
266167568538
on 12-08-2024 08:45 PM
Not the item number the OP provided