eBay email is bot automated and pointless to use
eBay help is at the top of every page to 'live chat' (during business hours)
eBay do not read here (the member to member forum)
If you post your issue here, other members will give you advice on what you need to do
You as the buyer have all the power and all the tools if a seller you have bought from is not being helpful
Most times there is reason to need to contact eBay as a buyer
If you did not get any item, you open an item not received dispute
If you got something not as described, open an item not as described dispute
With the time limits and follow through with the dispute
