Big Pond - GRRRR!!!!!

[rabbitearbandicoot]

The last 3 days my Internet access has been S_L_O_W ..... I have been through hours and hours of scanning for virus, scanning for spy-ware, talking to computer shop technicians ... accessing different sites and waiting for MINUTES for screen to appear ...... tearing my hair out .... more scans .... deleting files ... deleting access history .... I was sidetracked by eBay's message that they were doing upgrades so I thought it's just eBay ... but all my sites are the same .....

My Telstra billing period is 14 - 13 each month. My Internet Plan says if I go over in any period the access is slowed until the refresh date and then it goes back to fast. My refresh date is 14th of the month. The last 3 days 15,16 and 17 are in my new period so I thought it won't be Telstra slowing my access ..... until TODAY - I rang them went through 35 minutes of waiting for an operator .... then hold on while I access your account ...... are you still holding on? Yes .... please wait a while longer ...... are you still holding on the line? ... Yes ... please hold a little longer while I look at your account......... thanks for holding on ... your access has gone over the limit, so we slowed the account ..... No, it hasn't! My new access period started 3 days ago. Are you telling me I have used a full month's download in 3 days???? please wait while I check ....... are you still on the line? Yes .... I will pass you across to our accounts department .... hello ..... your access speed has been slowed because you have run over your limit.... No, I haven't ........I have the current Bill in front of me .... it says I went over in THAT period by 0.1% so, if anything you should have slowed my access on the last day of THAT period ... NOT THIS WHOLE PERIOD !!!. Oh, I see what you mean .... we have made a mistake..... Yes. you have and it's cost me 3 days of my life. OK, sorry, we will fix it in the next 24-48 hours. You will fix it NOW or I will transfer all my phones, mobiles and Internet access to someone else. OK, just hang on 1 minute ..... are you still there? Yes, I have fixed it now... please try to refresh your screen..... FIXED ..... is there anything else I can do for you today?  ....Then I remembered the message at the beginning of my call .... Please stay online and do a survey on your experience ...... needless to say I HUNG UP.

There .... I feel better now..

[janeababe]

I had the exact same issues with them for the past bleeding 18mths GGRrrrr... my adsl dropping in and out ALL the time, last week, we had no internet for 2 days, and when i rang them, they *didnt know why* but it took them 48hrs to fix...im so mad at them.
I enquired how long i had left on my 2yr contract with them, they said its up in July, but if i was to pull out now, all i would owe is $97 in early termination fees...IM SERIOUSLY THINKING ABOUT IT!

im paying $130p.m for useless bigpond service.

Anyone with dodo?   or Optus??

[newstart2380]

Boy, I did not take a breath whilst reading your post, although I do not want to see anyone else having problems it's refreshing to see I am not the only person who has problems with phone or utility companies.

1. make sure when they ask you "can I put you on hold" say NO and they have to keep you on line.

2. Don't let them ask can they call you back, it will never happen.

3. I am still waiting for a call back from nearly 2 weeks ago, got an SMS last Thursday saying "we are currently experiencing delays" and my reference, not surprised with the delays because there are so many complaints.

4. PASS  THIS ON TO AS MANY PEOPLE AS     YOU  CAN......

For  all       Australian respondents..

Telstra  Phone book

For  anyone contemplating using the Sensis directory  service number, 1234,     

DON'T!
 Sensis,  as you may or may not know, is a subsidiary of  Telstra.

The  1234 number is replacing the Telstra 12456  directory assistance number,

 but this time with  outrageous costs attached:

40c to call the        number, then 4c A SECOND! 

By  law, Telstra must provide a FREE directory  assistance number.

They  choose however not to pass this number on to the  public     

The  free number  is 1223 

Thumbs  down to Telstra for finding a way to 'charge',  for a service that is supposed to be provided  for free     

Of course, feel free to forward  this  on.

 Ben  Hardwick

 Lawyer
     

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