01-07-2014 09:39 AM - edited 01-07-2014 09:40 AM
AUSTRALIA’S biggest and most trusted financial institution, the Commonwealth Bank, is accused of ripping off its customers and then quite deliberately trying to cover it up.
Even more incredibly, the employee at the centre of the scandal was actually promoted AFTER it was known by senior staff at the bank what he had done.
Accused? Heck, all this is known and admitted by the CBA itself. The only real questions are what the CBA has done to make good for its appalling institutional behaviour and what should be done, if anything, about the CBA itself.
The Senate committee which reported on Friday — with only one dissenting voice — called for a Royal Commission.
....funny thing is what info you don't get if you do a search on the i/net. .......MMmmmmmnnnn
....Which Bank?
Solved! Go to Solution.
on 01-07-2014 09:41 AM
The guvment has already dismissed the idea of a royal commission, way to busy trying to destroy our Trade Unions, demonise the poor and punish the disabled - are intent on making this kind of thing easier with their undoing of FOFA - go the guvment.
on 03-07-2014 09:57 PM
and I imagine all this has a lot to do with the Government removing consumer protection in the financial industry to help protect the big end of town while the rip off the masses
on 03-07-2014 11:38 PM
Those poor people that lost their life savings. They invested their money through a major Australian bank, not through a telemarketing scamster.
CBA rip-off no setback to lighter financial planning rules
Financial Review
.....chief executive of Industry Super Australia David Whiteley who said the CBA case is proof the government should shelve its plans.
“You have a system where there are major institutions which have thousands of planners tied to them, and they want them to recommend their products.”
“It would be deeply imprudent for the government to continue with their winding back of the consumer protection . . . and would send the wrong signal to banks and financial advisors. You would hope the government would shelve any plans to do that.”
on 03-07-2014 11:46 PM
@monman12 wrote:"bottom line is do your own research......................." Spot on TH. However, research is something many are averse to, including here, and I do not consider C&P,s research
CBA chief executive Mr Narev sent a note to his 50,000-plus employees on Friday.
In his note Mr Narev maintained that “the actions that gave rise to these issues were those of a minority, five or more years ago . . . that said, we need always to be open to the views of our stakeholders”.
Five or more years ago???? the Circus was in town then, with the two rings, a knife throwing act, Caucus Clowns, and Poor Me and Rudd were too busy "performing" to oversee those not wise enough (or greedy) to organise their own finances. Myself I am a devout fan of CBA because:
That is just the share price, the dividends (FF) are very good also.
With respect, John, that's a bit like saying anyone can write a book - all you need is a dictionary and thesurus, or telling a tone deaf pesrson that anyone can become an opera singer. Not everyone has the intelectual or eductational background to be their own financial advisor and thery have to be able to trust that the professionals they PAY to advise them are going to act in their clients' best interests..
on 04-07-2014 10:59 AM
@the_hawk* wrote:As for financial advice I am still at a loss as to where to seek advice I can trust, the one rule I apply is that who ever I accept advice from must be wealther than I am as that is my measure of their value.
Just because they have done a course and have a piece of paper doesnt mean they are any good at it, only take advice from someone more succesful than yourself.
and never accept what you have been told without checking for yourself
These people probably thought the bank was the most likely place to get good advice from. They probably made the conscience decision to use their advice because people have long relationships with their banks and they have a trust that the banks will offer the advice best suited for the customer's needs.
on 04-07-2014 04:19 PM
to mman who said: ...."Meanwhile, the pile of superannuation money continues to grow (RECORD LEVELS), ...."
Great! ....ready for the powers to be to 'dip' into when they choose to in the future.....blaming their engineered 'swoop' on a GFC or something .
on 01-07-2014 09:41 AM
The guvment has already dismissed the idea of a royal commission, way to busy trying to destroy our Trade Unions, demonise the poor and punish the disabled - are intent on making this kind of thing easier with their undoing of FOFA - go the guvment.
on 01-07-2014 09:47 AM
on 01-07-2014 06:07 PM
bottom line is do your own research and understand a bank employee can only sell you bank products that may not even be suitable let alone the best products available for you, they are only making their masters money and you dont matter
on 01-07-2014 09:58 PM - last edited on 02-07-2014 08:39 AM by luna-2304
"bottom line is do your own research......................." Spot on TH. However, research is something many are averse to, including here, and I do not consider C&P,s research
CBA chief executive Mr Narev sent a note to his 50,000-plus employees on Friday.
In his note Mr Narev maintained that “the actions that gave rise to these issues were those of a minority, five or more years ago . . . that said, we need always to be open to the views of our stakeholders”.
Five or more years ago???? the Circus was in town then, with the two rings, a knife throwing act, Caucus Clowns, and Poor Me and Rudd were too busy "performing" to oversee those not wise enough (or greedy) to organise their own finances. Myself I am a devout fan of CBA because:
That is just the share price, the dividends (FF) are very good also.
on 02-07-2014 01:59 AM - last edited on 04-07-2014 04:55 AM by mc_remington
CBA tellers driven to despair by hard sell SMH
....
Pressure on bank tellers to push customers into Commonwealth Bank financial products such as insurance and managed funds is causing stress, depression and bullying, according to an explosive new survey of staff.
The survey obtained by Fairfax Media says the pressure of chasing sales targets is also leading to fraud at the bank.
........More than three-quarters of staff surveyed said they felt stressed about achieving their targets and more than half said they had to work overtime to achieve their targets....
.....''The poor staff get no respite: sales meetings, videos, weekly 'Big Fives' and ritual humiliation on the 'Whiteboard of Shame' at the end of the week for the 'underperformers'.''
CBA is set to make a record profit this year of more than $8 billion.
I do not personally have enough money to purchase CBA shares but I am a VERY unhappy savings account customer of 45 years.
I am DISGUSTED.
So far, the Commonwealth Bank has paid $52 million to victims of the planning scandal. But the chairman of a senate inquiry into the affair, Mark Bishop, has estimated its compensation bill could hit $250 million.
This is not damage caused by just a few lone staffers, it is a planned, strategised and targeted marketing attack on customers often done by using staff in abusive ways.
The Commonwealth Bank also spent about $270 million on litigation and payments relating to the collapse of Storm Financial, banks face costs of at least $57 million over a class action on unfair bank fees, and NAB has paid out £234 million in compensation over a mis-selling scandal in Britain.
A Senate inquiry last week found the Commonwealth Bank had kept regulators in the dark over the extent of misconduct in its financial advice business between 2006 and 2010, which included bad advice that cost some victims their life savings. It recommended a royal commission on the issue.
It is not about customer service or Duty of Care ref. staff either.
Greed and bullying.
I do not personally have enough money to purchase CBA shares but I am a VERY unhappy savings account customer of 45 years.
I am DISGUSTED.
on 02-07-2014 09:46 AM
couldn't even be bothered to show up, what a disgrace - beyond the palest of paleness
CBA financial planning scandal: Senator David Bushby was missing at crucial hearing
The Liberal senator, whose dissenting report the federal government is relying on to hose down calls for a royal commission on Commonwealth Bank, did not turn up to a crucial hearing at which victims of the bank's financial planning scandal gave evidence.
Senator Bushby, regarded in Canberra as a friend of Finance Minister Mathias Cormann, also headed a smaller Senate inquiry that gave the thumbs-up to the government's roll-back of protection for consumers of financial advice.
The government introduced regulations on Monday watering down important aspects of the Future of Financial Advice (FOFA) laws, but Labor, the Greens and the Palmer United Party are set to disallow the regulations once the Senate sits again in a week.
''Senator Bushby didn't even bother to attend nor listen via phone hook-up to the compelling evidence given by the whistleblower Jeff Morris, and the CBA victims,'' she said.
She dismissed Senator Bushby's six-page report as ''irrelevant'' when put against the 547 pages making up the majority findings.
''Shame on Senator Cormann for embracing six pages from a 553-page report because he and the government are too frightened to have a royal commission into the CBA,'' she said.
on 03-07-2014 05:46 AM
to boris who said:
couldn't even be bothered to show up, what a disgrace - beyond the palest of paleness
CBA financial planning scandal: Senator David Bushby was missing at crucial hearing
The Liberal senator, whose dissenting report the federal government is relying on to hose down calls for a royal commission on Commonwealth Bank, did not turn up to a crucial hearing at which victims of the bank's financial planning scandal gave evidence.
Senator Bushby, regarded in Canberra as a friend of Finance Minister Mathias Cormann, also headed a smaller Senate inquiry that gave the thumbs-up to the government's roll-back of protection for consumers of financial advice.
The government introduced regulations on Monday watering down important aspects of the Future of Financial Advice (FOFA) laws, but Labor, the Greens and the Palmer United Party are set to disallow the regulations once the Senate sits again in a week.
''Senator Bushby didn't even bother to attend nor listen via phone hook-up to the compelling evidence given by the whistleblower Jeff Morris, and the CBA victims,'' she said.
She dismissed Senator Bushby's six-page report as ''irrelevant'' when put against the 547 pages making up the majority findings.
''Shame on Senator Cormann for embracing six pages from a 553-page report because he and the government are too frightened to have a royal commission into the CBA,'' she said.
...............................................................................................................................................................................................................
Glad Sen Bushby's '6' page report was deemed IRRELEVANT.
The heat is on regards this CBA scandal.
It is not going to go away IMO.
Financial planners put CBA on notice over scandal
"Almost half of our members sanctioned in the last five years have been a part of the CBA," says FPA chairman Matthew Rowe.
The country’s peak body representing financial planners has taken a stand on the Commonwealth Bank, saying it will support a royal commission into the bank unless the bank agrees to form an independent committee to oversee a “full and fair” compensation process to customers affected in the financial planning scandal.
http://www.smh.com.au/business/banking-and-finance/financial-planners-put-cba-on-notice-over-scandal...
Some are rushing to cover their proverbials IMO .....LOL
on 03-07-2014 08:07 PM
seems this is the time of year for all self important bean counters types to be taking holidays......Hmmmmmmmnnnn?
CBA's Ian Narev on holiday while planning scandal boiled over.....
The Commonwealth Bank’s $7.8 million-a-year chief executive, Ian Narev, was in Indonesia on a family holiday during the financial planning crisis that has gripped Australia’s biggest financial institution for the past week.
It is believed the chairman of the bank, David Turner, has also been on holiday and was in the UK on Thursday.
Joe Hockey to holiday during first week of new Senate where fate of his Budget will be decided
on 03-07-2014 09:57 PM
and I imagine all this has a lot to do with the Government removing consumer protection in the financial industry to help protect the big end of town while the rip off the masses