CBA accused of ripping off customers and a cover-up

http://www.heraldsun.com.au/business/cba-accused-of-ripping-off-customers-and-a-coverup/story-fni0d8...

 

AUSTRALIA’S biggest and most trusted financial institution, the Commonwealth Bank, is accused of ripping off its customers and then quite deliberately trying to cover it up.

Even more incredibly, the employee at the centre of the scandal was actually promoted AFTER it was known by senior staff at the bank what he had done.

Accused? Heck, all this is known and admitted by the CBA itself. The only real questions are what the CBA has done to make good for its appalling institutional behaviour and what should be done, if anything, about the CBA itself.

The Senate committee which reported on Friday — with only one dissenting voice — called for a Royal Commission.

 

 

 

....funny thing is what info you don't get if you do a search on the i/net. .......MMmmmmmnnnn

 

 

 

....Which Bank?

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Those poor people that lost their life savings. They invested their money through a major Australian bank, not through a telemarketing scamster. 

 

CBA rip-off no setback to lighter financial planning rules

 

Financial Review

 

.....chief executive of Industry Super Australia David Whiteley who said the CBA case is proof the government should shelve its plans.

“You have a system where there are major institutions which have thousands of planners tied to them, and they want them to recommend their products.”

It would be deeply imprudent for the government to continue with their winding back of the consumer protection . . . and would send the wrong signal to banks and financial advisors. You would hope the government would shelve any plans to do that.”

 

http://www.afr.com/p/business/financial_services/cba_rip_off_no_setback_to_lighter_BhIOXZlKSkz4rwJI7...

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Re: CBA accused of ripping off customers and a cover-up


@monman12 wrote:

"bottom line is do your own research......................." Spot on TH. However,  research  is something many are averse to, including here, and I do not consider  C&P,s research

 

 

CBA chief executive Mr Narev sent a note to his 50,000-plus employees on Friday.

In his note Mr Narev maintained that “the actions that gave rise to these issues were those of a minority, five or more years ago . . . that said, we need always to be open to the views of our stakeholders”.

 

Five or more years ago???? the Circus was in town then, with the two rings, a knife throwing act, Caucus Clowns, and Poor Me and Rudd were  too busy "performing" to oversee those not wise enough (or greedy) to organise their own finances. Myself I am a devout fan of CBA because:

 

 

That is just the share price, the dividends (FF) are very good also.

 

 

 

Myopic Tongues2 Small.jpg

 

 

 


With respect, John, that's a bit like saying anyone can write a book - all you need is a dictionary and thesurus, or telling a tone deaf pesrson that anyone can become an opera singer. Not everyone has the intelectual or eductational background to be their own financial advisor and thery have to be able to trust that the professionals they PAY to advise them are going to act in their clients' best interests.. 

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A Senate report handed down last week found Commonwealth Bank customers lost hundreds of millions of dollars after financial planners put their clients' money into high-risk investments without their permission.

 

CBA boss Mr Narev said the bank's previous performance in financial planning was "unacceptable" and said he was launching a program to compensate people who had lost money.

 

"Poor advice provided by some of our advisers between 2003 and 2012 caused financial loss and distress and I am truly sorry for that," he said in a statement.

 

Interesting what a bit of public pressure can achieve.........

 

Glad I did not accept an offer from a telephone staffie back in 2008 just before the GFC to borrow a million dollars against my property....yes a million dollars!....I was calling them to make an enquiry on my savings account at the time. I remember my response and my first question back to her was "how on earth would I repay/make instalments back to you on that amount?!"....she brushed aside my question with something like-Oh don't worry about that just imagine what a lovely and better home you could buy!....I was horrified....

my second question to her was "what do you people know about the economy and is about to happen in the economy that the rest of us don't know about?"....she denied knowing anything.

I rarely call them after this and prefer to use i/net banking.

 

 

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@the_great_she_elephant wrote:

 

 


With respect, John, that's a bit like saying anyone can write a book - all you need is a dictionary and thesurus, or telling a tone deaf pesrson that anyone can become an opera singer. Not everyone has the intelectual or eductational background to be their own financial advisor and thery have to be able to trust that the professionals they PAY to advise them are going to act in their clients' best interests.. 


That is very true GSE, but some common sense will tell people they need to check around, I have a strong relation ship with both the CBA and the NAB yet buy non of their products like insurance or financial advice because I know they can only sell over priced bank products and have always been able to get much better deals on insurance.

 

As for financial advice I am still at a loss as to where to seek advice I can trust, the one rule I apply is that who ever I accept advice from must be wealther than I am as that is my measure of their value.

 

Just because they have done a course and have a piece of paper doesnt mean they are any good at it, only take advice from someone more succesful than yourself. 

 

and never accept what you have been told without checking for yourself  

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@the_hawk* wrote:

As for financial advice I am still at a loss as to where to seek advice I can trust, the one rule I apply is that who ever I accept advice from must be wealther than I am as that is my measure of their value.

 

Just because they have done a course and have a piece of paper doesnt mean they are any good at it, only take advice from someone more succesful than yourself. 

 

and never accept what you have been told without checking for yourself  


These people probably thought the bank was the most likely place to get good advice from.   They probably made the conscience decision to use their advice because people have long relationships with their banks and they have a trust that the banks will offer the advice best suited for the customer's needs.   

 

 

 

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Re: CBA accused of ripping off customers and a cover-up

replying to cherples


@the_hawk* wrote:

As for financial advice I am still at a loss as to where to seek advice I can trust, the one rule I apply is that who ever I accept advice from must be wealther than I am as that is my measure of their value.

 

Just because they have done a course and have a piece of paper doesnt mean they are any good at it, only take advice from someone more succesful than yourself.

 

and never accept what you have been told without checking for yourself 


cherples then commented:

These people probably thought the bank was the most likely place to get good advice from.   They probably made the conscience decision to use their advice because people have long relationships with their banks and they have a trust that the banks will offer the advice best suited for the customer's needs.

...............................................................................................................................................................................................................

yes trust is a big thing. Which makes it so ethically wrong regards business values let alone the legal aspects is my opinion.

 

Similar level ref. breach of trust - many people trusted many men wearing the 'cloth', representing ministries of various church demominations, leaving children in their care not even contemplating that these same men would dare to violate this trust in terrible ways.... advantage taken of the trusting and innocent.  

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"and I imagine all this has a lot to do with the Government removing consumer protection in the financial industry to help protect the big end of town while the rip off the masses"

Imagine away but, the consumer protections (which ones?) have just been introduced by regulation (Ist July). However,  when did a lot of these financial planning advice  problems occur, in the time of the Circus perhaps?

"CBA is set to make a record profit this year of more than $8 billion.I do not personally have enough money to purchase CBA shares but I am a VERY unhappy savings account customer of 45 years.I am DISGUSTED."

What does the overall CBA Bank (trading bank) profit have to do with the disgraced CBA financial planning arm? "Record profit" that is a broken annual record played by those who do not appreciate the economies of scale involved while forgetting that  most things will  be at record levels every year, hint: INFLATION.

"I am a VERY unhappy savings account customer of 45 years.I am DISGUSTED."
You are stuck in an unhappy rut by the sound of it, hint: change your bank

If you bothered to read  the whole article P007 you would have noticed this at the end:

"This all feeds into the bigger issue that we still need root and branch reform of the regulation of financial advice. Labor went too far in one direction, the Coalition are going too far in pulling it back.

But more fundamentally, neither really got to grips with the reality of what the saver wants and needs and equally the forces driving the planner and the financial institution.

Meanwhile, the pile of superannuation money continues to grow (RECORD LEVELS), just as the needs of both individual savers and the society more broadly, that it be put to effective use."

differential2.jpg

 

PS

Australia average weekly  wages will be a RECORD  in 2014.

 

Historical Data Chart
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defending the com bank while attacking the previous govt, what a surprise.

 

The Abbott government did not wait for a damning report into allegations of widespread misconduct among financial planners at the Commonwealth Bank to be tabled before pushing through regulations winding back protections for consumers of advice.

 

On Monday, Senator Cormann registered the regulations, which annul parts of Labor's Future of Financial Advice law that would have forbidden banks to reward their financial planners and tellers for steering customers into the institution's own products.

 

The advisers would also have been forced to tell their former clients how much they are continuing to pay in ongoing fees and commissions.


Read more: http://www.smh.com.au/federal-politics/political-news/abbott-government-quick-to-act-on-financial-ad...



In the meantime, don’t expect any leadership in this area from the federal government – it’s more interested in being open for business, reducing regulation, letting market forces function and looking after  mates, even without Arthur Sinodinos as the relevant minister.

Read more: http://www.smh.com.au/business/comment-and-analysis/cba-financial-planning-failure-goes-right-to-the...

 

 

hockits own mil was a victim of a CBA planner who was later banned for 5years. 

 

and as for the little ps, 

 

So slowly have wages been rising and so fast has productivity been climbing that the Reserve Bank says it's cheaper to make things in Australia than it was two years ago.

 

The remarks are at odds with claims by employer groups such as the Australian Chamber of Commerce and Industry that low-income workers are at risk of being ''priced out of existence'' by wage increases.

 

Bureau of Statistics figures show hourly rates of pay climbed just 2.5 per cent in the year to March, much less than the 2.9 per cent inflation rate.



Read more: http://www.smh.com.au/federal-politics/political-news/low-wage-rises-greater-productivity-boost-aust...

 

Australian workers are going backwards after wage growth fell below inflation and plunged to its lowest in 17 years.

Economists expect that the fall in real wages will flow through to hit the economy as already nervous households further slash spending, and consumer confidence has fallen at its fastest rate since before the global financial crisis.

 

 


Read more: http://www.smh.com.au/federal-politics/political-news/real-wages-growth-worst-in-17-years-20140521-3...

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Re: CBA accused of ripping off customers and a cover-up

to mman who said: ...."Meanwhile, the pile of superannuation money continues to grow (RECORD LEVELS), ...."

 

Great! ....ready for the powers to be to 'dip' into when they choose to in the future.....blaming their engineered 'swoop' on a GFC or something .

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CBA may fall victim to hubris as pressure rises over financial planning scandal

http://www.smh.com.au/business/cba-may-fall-victim-to-hubris-as-pressure-rises-over-financial-planni...

 

The CBA scandal has become emblematic of what is wrong in the financial planning industry, specifically the inherent conflicts of planners tied to or working for  the banks. To that end the scandal has become a powerful weapon against Senator  Cormann's financial advice regulations.........

It took the bank's chief executive Ian Narev seven days to come out of the  bunker and address the explosive report from the Senate......his address on Thursday did not discuss allegations of forgery or fraud or a cover-up by managers.

Nor did he explain why some of these managers and planners are still employed by the bank..........



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