Maker of Thermomix being sued by ACCC

[imastawka]

The consumer watchdog is suing the maker of the high-tech Thermomix cooking appliance for allegedly failing to report a number of serious burns from its devices by the required deadline.

The Australian Competition and Consumer Commission (ACCC) has launched Federal Court action against the company.

ACCC acting chairwoman Delia Rickard said it was also alleged that Thermomix misled customers about their consumer guarantee rights about the appliance.

The kitchen devices are marketed as high-end kitchen products at a cost of more than $2,000.

Ms Rickard said it was alleged the company engaged in misleading conduct regarding the safety of the TM31 model, and there was concern around "misleading statements about the nature of a recall on the model that really downplayed the seriousness of the incident".

TM31 owners should look for the green seal.

Ms Rickard said it was important for people who have the Thermomix model TM31 to make sure they have a "green seal" and follow proper safety instructions.

http://www.abc.net.au/news/2017-06-16/thermomix-being-sued-by-accc-over-failure-to-report-burns/8625...

[tasfleur]

Oh dear.  It would seem that particular brand really needs to give more than serious attention to their customers and it's poor business acumen overall.

[ecar3483]

Found it!!

Sound of running footsteps and maniacal laughter.....

🙂

[tasfleur]

Watcha did find ecar? ... 

[ecar3483]

There was, some years back, a slightly off colour joke about a walrus who had eaten an ice cream, and another walrus commented on the ice cream on the first walruses face.

I pondered that for years - why wasn't the tell-tale thin film of hydraulic fluid ever mentioned?

Knowing, from experience, having pushed a hydraulic ram too far, that the tell-tale sign of a blown seal is the thin film of hydraulic fluid.

I think some jokes are just silly.

But this is taking you away from the discussion of the kitchen item, so, as you were.

🙂

[tasfleur]

I'm going to have to think about that one ecar, but I promise to give it great thought during the wee small hours of the morning ... 

Meanwhile though, I'm just so happy that we didn't go anywhere near that particular brand.  I have a French (very safe) version of it on experimentation loan at this time, and it's going really well.

(I had to edit that to put it back into English from French) ... 

[imastawka]

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@ecar3483 wrote:

Found it!!

Sound of running footsteps and maniacal laughter.....

🙂

---

TM31 owners should look for the green seal.

Norti Ecar

[tasfleur]

Took me a while to catch on to that Stawks ... 

[springyzone]

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@tasfleur wrote:

I'm going to have to think about that one ecar, but I promise to give it great thought during the wee small hours of the morning ... 

Meanwhile though, I'm just so happy that we didn't go anywhere near that particular brand.  I have a French (very safe) version of it on experimentation loan at this time, and it's going really well.

(I had to edit that to put it back into English from French) ... 

---

What is it, the Cook Expert?

I have pondered getting either that or a thermie (the TM5  version).

I don't like the way they handled the explosions though I have been told that several of them were caused when some people replaced the centre piece with non genuine parts. There's a web address that sells products & parts that at first and second glance look to be the from the official web site but they are not.

All that aside though, I presume other explosions were caused simply by the faulty seals.

I do think it is the wave of the future though as far as cooking appliances go. It's only a matter of time till others get on the exact bandwagon. The part I like with the thermie is the electronic recipes & the ability (or coming ability) to just hook up online and download the step by step instructions or maybe buy a recipe for $2 instead of the whole recipe book or chip.

I have several friends and a relative with the thermie & they all love it.One bought it especially for its ability to mill flours, which the cook expert did not do as well.

I like the stainless steel finish of the cook expert but I don't like the way it is a food processor/cooker in one. It sounds great.. unless you were trying to cook a couple of things and found you couldn't shred or chop anything for 25 minutes or whatever as the first lot of stuff was in the unit cooking.

But I would love to hear about other people's experiences as I have never actually owned either for myself.

[tasfleur]

Springy .. the one I have at the moment is made by the french co. Tefal.  There is a stainless steel external steamer and food processor to go with it.  Some accessories have to be bought separately unless they come as bonuses which this one did, plus a 'welcome' pack' with apron, digital scales etc which are very nice.  It doesn't belong to me  but I'm happy to be trying it out for the time being.

I think the problems with the TMix all relate to how the unit was built as well as with the seal.   It is alleged that there have been many more injuries than was first revealed but the manufacturer/company allegedly gagged not only their customers but some of their consultants according to the ACCC.  It's not a nice situation for anyone.

I also like the ME cooker and will probably end up with that one to experiment with too.  I don't mind that it has a food processor on board because I already have one (processor) that is separate anyway, and that suits me better.  The cost of the ME cooker is over the top I suspect because of the processor.

The idea of on board scales I would find a problem and a nuisance, prefer them alongside.