NSW Police to crack down on shoplifting at supermarket self-service checkouts

[davidc4430]

http://www.abc.net.au/news/2016-10-06/nsw-police-to-crackdown-on-shoplifting-at-self-service-checkou...

so they wont pay someone to operate the till but they will pay someone to stand and watch me using their till,

omg thats silly.

[johcaschro]

I don't use self-serve checkouts and when I am asked by the staff if I want to, I reply "No thanks, I don't want to cause you to lose your job".

Another really stupid thing I have seen lately (at K Mart) . .  they moved the checkout to inside the store rather than having it at the exit. So after buying something and attempting to leave, there is someone at the exit asking to look in my bag and to check my receipt for purchases.

I don't shop there any more because of that.

[lyndal1838]

At one of the Coles supermarkets that I go to they have stopped anyone with more than 12 items from using the self-service checkouts.

It is back to the huge queues waiting for the checkout operators...which is exactly why the self-service was introduced in the first place.

We now go to one of the other Coles in the area that will still let us use the self-service area.

[johcaschro]

I think the introduction of the self service checkouts was more to save money on staffing than to alleviate the queue lengths. For six or so self serve checkouts there is usually only one supervisor on duty from what I have seen.

perhaps more than 12 items per person when customers  are using 6 self serve checkouts is more than one staff person can accurately supervise.

[davidc4430]

i wonder if a customer accidentaly scans an item twice, does 'the watcher person' chase the customer up as they leave to inform them the store owes them a refund?

[mloreason]

I'm a fan of self-service checkouts. Especially when I have to line up and wait for a checkout operator who clearly dislikes his or her job or one who wants to have a 5 minute conversation with every customer. Maybe I'll feel differently about the latter when I move out of Sydney. Right now my life is like most Sydneysiders rush, rush, rush.

I think the limit might be because if you are checking out a lot of items it is a slow process. The checkout operators have an advantage because they have more room and the conveyor belt.

[imastawka]

I bought 2 items.  A swede and a turnip, to make some soup. 

They were both $6 kilo.   I had them in the same bag.

The 'helpful' watcher insisted I weigh them separately.

I highly recommend on-line shopping now.    No queues at all

[*tippy*toes*]

I refuse to use the self serve. Jobs are so hard to come by now without losing the checkout chicks their jobs too. They need their jobs and I want to help them keep them.

I haven't read the link I but I did read a story a few weeks ago about everyone scanning their F&V as carrots. I went to my local IGA the other day, who don't have self serve and bought some parsnips and Brussels sprouts. The girl put the parsnips on the scales and did nothing else. On the till it came up with parsnips and the price. The same happened with the sprouts. The scales seemed to know what was in the bag and entered the correct item accordingly. If my local IGA can do it, why not the big name stores?

[happyroo_bunji]

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@imastawka wrote:

I bought 2 items.  A swede and a turnip, to make some soup. 

They were both $6 kilo.   I had them in the same bag.

The 'helpful' watcher insisted I weigh them separately.

I highly recommend on-line shopping now.    No queues at all

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What you were doing stuffs up thier inventory.  Might seem like sense to weigh the same priced things together, but then the store would end up with too many swedes or turnips and not enough of the other

[davidc4430]

yeah, its not like the guy who fills the shelves with fruit and veg can see if their running out of stuff!

a much better system would be to know how much stock is 'out the back' and as staff remove 'out the back' stock into the shop area to mark it off.

maybe then it wouldnt matter who does what at the checkout.

this is for fruit and veg as some of it gets binned as going rotten. never gets to the checkout so no record there of it not being on the shelf.