POOR CUSTOMER SERVICE EVEN AFTER DEATH

[newstart2380]

 Reported in the Newcastle Evening Chronicle:

Be sure and cancel your credit   cards before you die! 
And so easy to see happening - customer service, being what it is today!
 
  A lady died this last September, and MBNA bank billed her in
  October and November for their annual service charges on her credit card,
  and then in December added late fees and interest on the monthly charge.

The balance that had been £0.00,   now is somewhere around £60.00.
 
  A family member rang MBNA:
 
  Family Member:

'I am calling to tell you that   my grandmother died in
  September.'
 
  MBNA:
  'But the account was never closed and so the late fees and charges still
  apply..'
 
  Family Member:

'Maybe, you should turn it   over to your collections section.'
 
  MBNA:
  ‘Since it is two months over due, it already has been.'
 
  Family Member:

‘So, what will they do when   they find out she is dead?'
 
  MBNA:
  'Either report her account to the Frauds Department or report her to The
  Credit bureau, maybe both!'
 
  Family Member:

'Do you think God will be   upset with her?'
 
  MBNA:
  'Excuse me?'
 
  Family Member:

'Did you just get what I was   telling you . . The part about her
  being dead?'
 
  MBNA:
  'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:
 
  Family Member:

'I'm phoning to tell you, she   died in September.'

MBNA:
  'But the account was never closed and the late fees and charges still
  apply.'
 
  Family Member:

'You mean you want to collect   from her estate?'
 
  MBNA:
  (Stammer) 'Are you her solicitor?'
 
  Family Member:

'No, I'm her grandson'
 
  MBNA:
  'Could you fax us a death certificate?'
 
  Family Member:

'No problem..'
 
  (fax number is given )
 
  After they get the fax:
 
  MBNA:
  'Our system just isn't set up for death. I don't know what more I can do
  to help.'
 
  Family Member:

'Well, if you sort it out,   great! If not, you could just keep billing her. I don't think she will care.'
 
  MBNA:
  'Well, the late fees and charges will still apply.'
 
  Family Member:

‘Would you like her new   billing address?'
 
  MBNA:
  'That would help.'
 
  Family Member:

' Plot 1049.' Heaton Cemetery,   Heaton Road , Newcastle upon Tyne
 
  MBNA:
  'But, that's a cemetery!'
 
  Family Member:

'Well, WTF do you do with dead people on your planet?'

[lionrose.7]

I had the same problem with Telstra and energex, told them my husband had died and they said they could not talk to me because the account was in my husbands name.

My friend who was with me grabbed the phone off me, because I was losing it big time.

[the_great_she_elephant]

A short while after my mum died their bank sent out new Visa cards - in separate envelopes - one for her and one for my dad. Because he knew what was in her envelope, Dad simply wrote on it 'Customer Deceased Return To Sender' and put it back in the mail box. A couple of months later two advertising flyers arrived from the same bank - again in separate envelopes, one addressed to him, the other addressed to THE DECEASED CUSTOMER.

[katydidthat]

You'd think that Customer Relations, or Customer Service would have a clue ... wouldn't you? 

[icyfroth]

Life After Death

"Do you believe in life after death?" the boss asked one of his employees.

"Yes, Sir." the new recruit replied.

"Well, then, that makes everything just fine," the boss went on. "After you left early yesterday to go to your grandmother's funeral, she stopped in to see you."

[viewmont1071]

My grandmother got called for jury duty twice at  age 94 she died in March.. she was called in April and then fined for not attending.

It was sorted out, a death certificate faxed and apologies provided. She was selected for jury duty again in September... and surprisingly.. did not attend again 😐 and was duly fined in October

... The sherriff.. finally lobbed about March the next year at my mums house... Mum said that "she had moved" and he followed Mum and I  around in the car to Grandmas new address

....the local cemetary...

crikey she gave it to him at the gates after producing the paperwork from the first incident..

I can't imagine why they would request a live person to be a jury person at age 94.. let alone a dead 94 year old..

[freakiness]

Life After Death

"Do you believe in life after death?" the boss asked one of his employees.

"Yes, Sir." the new recruit replied.

"Well, then, that makes everything just fine," the boss went on. "After you left early yesterday to go to your grandmother's funeral, she stopped in to see you."

:^O:^O:^O

[freakiness]

....the local cemetary...

crikey she gave it to him at the gates after producing the paperwork from the first incident..

I can't imagine why they would request a live person to be a jury person at age 94.. let alone a dead 94 year old..

You've got to wonder how some people get jobs and keep them   :^O

[mum*of*goldens]

This topic has certainly been around before, I thought it was familiar. Still a funny though and certainly true of bureaucracy gone wrong.

http://www.snopes.com/business/bank/deadcard.asp

http://blog.beliefnet.com/watchwomanonthewall/2011/11/hum%E2%98%BAr-or-not-cancel-your-credit-card-before-you-die.html

http://www.noelgallagher.com/forum/viewtopic.php?f=7&t=1606