POOR CUSTOMER SERVICE EVEN AFTER DEATH

[newstart2380]

 Reported in the Newcastle Evening Chronicle:

Be sure and cancel your credit   cards before you die! 
And so easy to see happening - customer service, being what it is today!
 
  A lady died this last September, and MBNA bank billed her in
  October and November for their annual service charges on her credit card,
  and then in December added late fees and interest on the monthly charge.

The balance that had been £0.00,   now is somewhere around £60.00.
 
  A family member rang MBNA:
 
  Family Member:

'I am calling to tell you that   my grandmother died in
  September.'
 
  MBNA:
  'But the account was never closed and so the late fees and charges still
  apply..'
 
  Family Member:

'Maybe, you should turn it   over to your collections section.'
 
  MBNA:
  ‘Since it is two months over due, it already has been.'
 
  Family Member:

‘So, what will they do when   they find out she is dead?'
 
  MBNA:
  'Either report her account to the Frauds Department or report her to The
  Credit bureau, maybe both!'
 
  Family Member:

'Do you think God will be   upset with her?'
 
  MBNA:
  'Excuse me?'
 
  Family Member:

'Did you just get what I was   telling you . . The part about her
  being dead?'
 
  MBNA:
  'Sir, you'll have to speak to my supervisor.'

Supervisor gets on the phone:
 
  Family Member:

'I'm phoning to tell you, she   died in September.'

MBNA:
  'But the account was never closed and the late fees and charges still
  apply.'
 
  Family Member:

'You mean you want to collect   from her estate?'
 
  MBNA:
  (Stammer) 'Are you her solicitor?'
 
  Family Member:

'No, I'm her grandson'
 
  MBNA:
  'Could you fax us a death certificate?'
 
  Family Member:

'No problem..'
 
  (fax number is given )
 
  After they get the fax:
 
  MBNA:
  'Our system just isn't set up for death. I don't know what more I can do
  to help.'
 
  Family Member:

'Well, if you sort it out,   great! If not, you could just keep billing her. I don't think she will care.'
 
  MBNA:
  'Well, the late fees and charges will still apply.'
 
  Family Member:

‘Would you like her new   billing address?'
 
  MBNA:
  'That would help.'
 
  Family Member:

' Plot 1049.' Heaton Cemetery,   Heaton Road , Newcastle upon Tyne
 
  MBNA:
  'But, that's a cemetery!'
 
  Family Member:

'Well, WTF do you do with dead people on your planet?'

[the_great_she_elephant]

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[judyztreasurez]

:^O:^O:^O

[freakiness]

:^O:^O:^O

[icyfroth]

Yeah but can't the CC company sue the estate?

[judyztreasurez]

Yes, they can Icy. I was just hoping that it had all been finalised and too late for them but in the real world they would just put a claim in to the estate. Greedy!!!!

[katydidthat]

Funny, NS, but not too far away from reality.

I went to the UK to oversee my Dad being placed in care as he had Alzheimer's disease.  He was put in the local hospital while a permanent position was found for him in a nursing home.  

Meanwhile, I was living at his house.  I went through his bills and found that he was still being charged for Meals on Wheels ... the over-arching organisation knew that he had been admitted to hospital ... I rang up and explained that Dad had been in hospital for the last six weeks and had not been receiving MoW ... they said that they were unaware of Dad's circumstances ... I found this difficult to deal with as they had detailed meals that Dad was supposed to have received on different days ... when he wasn't at home ... 

[icyfroth]

Someone rorting the system katy  😞

goes to show how vulnerable the old people living on their own are.

(Sorry to gloom up your thread, news.)

[patchoo78]

Couldn't they just pay the 60 pounds and then cancel the card?

[katydidthat]

Thanks, Icy ... and there is more to it ... which I will elaborate on if asked 🙂