PP closed its call centers and the live help is useless

[*kazumi*]

On 26thFebruary I bought a $50 item (NOT eBay) under the understanding it is NOT coming from mainland China. Received confirmation of order, which said I will be notified when the item is posted.  Two week later no notification, so I contacted the seller and asked for tracking, several days later this was the answer 

By then it was nearly 3 weeks and so I asked for refund, instead few days later I got tracking number.  I was not impressed.  OK, i thought, i wait till the 3rApril that PP give me, and then escalate if it had not arrived, and say that I am happy to give it bit more time.  so the seller escalates yesterday!!!  The parcel is now waiting in customs and i am really worried it may not be as described.  I tried to contact PP, but their call center is closed, the "dead" help is, well, dead, and then I waited to be sent somewhere else to real person until it timed out.  What happens if PP looks at it and close in favor of the seller as the tracking is showing he posted something?  Can I open  then a "not as described" claim? 

[*tippy*toes*]

Given this is NOT an eBay purchase, I have no idea why you'd be posting on the eBay forums. Maybe try the PayPal forums?

However, if the dispute isn't closed, and you've open an INR, if the item arrives and it's not as described, then you should be able to change it to an NAD. You used to be able to. Maybe ask on the PayPal forums, or look through their help pages.

Spoiler

I'm actually surprised the mods haven't removed this post.