I have a bundle with Telstra and contacted them by phone a few months ago to enquire about adding a product. The lady who spoke with me was the sweetest and most polite person I have spoken to in a long time. I was thrilled with her offer, which included much more than I had hoped for. But when I started to receive the contract details and breakdown of the costs, I became very concerned because it was nothing like the offer that she made to me. And I had a new fee that I was totally unaware of. Yet it was too late - I had signed up.
I contacted Telstra many times after that and kept repeating that I was aware my conversation with the lady was recorded and I may request access to the recording if needed in the future. The matter was investigated and all of the false promises were honored, free of charge, and an apology was issued. I now realise that the lady knew my date of birth and thought I would be a pushover because of my age. My advice to anybody who may be considering such a purchase is to request a documented outline of the proposed agreement before signing anything. Doing business over the phone can be bad news.
