Has anybody heard anything about this?
Is it genuine?
Not everyone can afford to replace a reasonably 'new' phone.
When I say 'new' mine is 5 years old and hubby's is 4 yo
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During emergencies, and at times when your mobile phone can’t connect to its regular network, your phone is designed to search for another available network to reach Triple Zero.
However, Optus and some other telco carriers have recently identified some Samsung mobile devices that will not connect to Triple Zero in certain circumstances.
These situations relate to rare occasions when both the Optus and Telstra networks are unavailable, and the phone needs to switch to Vodafone in order to contact emergency services.
This issue does not relate to the Optus network - it will not affect your ability to call Triple Zero when you are using the Optus network or the Telstra network.
And this only happens under very specific conditions, but it’s critically important that all devices can reach Triple Zero.
Importantly, we have started contacting customers whose phones are affected with instructions on what to do next to ensure their phones work when they need them most.
These impacted devices need to be replaced to ensure they can reach Triple Zero during an emergency.
To help keep the community safe, all identified devices will be blocked by Optus from between 28 to 35 days after customers are notified.
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Customer update: Triple Zero and Samsung Devices
Some older Samsung mobiles have issues connecting to Triple Zero | The Telecommunications Industry O...
