Coles customers can bid farewell to the annoying voice, not in their heads, but sounding from self-service checkouts around the country claiming there's an ‘unexpected item in bagging area’.
The supermarket chain has dumped the self-service checkout's worst feature, which told customers when the weight in the baggage area did not match the scanned items.
Customers were then locked out of the checkout until a staff member came to unlock the machine, which rubbed many Coles customers up the wrong way.
“We are trialling new technologies at our self-checkouts that reduce customer frustration and enable our customers to get through quicker," a Coles spokeswoman told The Huffington Post Australia.
"This has freed up more time for our team members to provide a better service experience.”
The news has been welcomed by shoppers on social media with one Twitter user tweeting: "I can now die happy".
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I can die happy too! I used to hate that stupid voice!
I always bring my own bag and you could never put it in the bagging area to put your items straight in after scanning. You had to put the items down then bag after everything was scanned and paid for.
"unexpected item in bagging area, unexpected item in bagging area" and then you had to get an attendant to start you up again!
Grrr.
Woolworths self-serve checkout bots are much nicer!
