is anyone sick and tired of the lack of Feed back from Buyers?

[snoopervisor]

I get told from some quarters that as long as the buyers pay for the goods then that should be it.

 I mean I always go to the trouble of leaving positive feed back for buyers. Why can't the buyers do the same. I mean some of them have gotten a pretty good deal off me and I begin to wonder if I should stick with BIN price and no Auctions coz I certainly am not on the whole making much from Auctions. I would like to know the buyer has received the goods and is happy with their purchase. Also does anyone know whether feed back from buyers figures as to the sellers points score? Double question I know. Look forward to some responses thanks. This computer is going to the shop but I can follow up on my wife's laptop if anyone responds. Cheers.

[azureline**]

I usually send a pm and ask the buyer to please pm, email or leave feedback so I know they got their parcel and that they are happy. It usually results in feedback.

[bluecat*dancing]

I often don't leave feedback straight away. It is not mandatory and I dislike it when sellers demand, request, beg or remind me to leave feedback. I will leave feedback if and when I want to. I do not pester sellers to leave me feedback, either.

[bright.ton42]

I leave feedback to sellers as soon as the parcel has arrived and all is in good shape.  I really like to let them know that I'm happy with the purchase.  I don't do much selling and think that selling involves a lot of hard work,  so as I said I'm glad to give pos feedback.  

[bluecat*dancing]

I tend to leave feedback for a number of items all at once.

[i-once-was-bump]

I usually leave feedback within a week of receiving the item but sometimes I don't leave any because I feel that none is better than a neut or neg however I am not that undecided very often.

[*crikey*mate*]

Hi Snoops

if your main concern is confirmation that your buyer is happy or has received their item, then it's a pretty safe bet to assume that if they don't contact you, then they have no issues, or at least none worthy of bringing to your attention.

In most cases, if a buyer is unhappy or if they have not received their item, they will definitely let you know, hopefully by contacting you first rather than just going for the negative.

Generally, it really is a case of "no news is good news".

It's great that you are concerned with how your customers preceive the transaction, but some also just don't see the importance either.

I had a look at your ratios, and they seem pretty good to me, only minor difference in the number of feedback you have left vs the ones you have received, so you're actually doing really well!

A word of caution, some people don't like being asked for feedback, and they may just respond in a retaliatory fashion. There has been many a post about comments such as "here's the feedback you hassled me for", accompanied by a big red dot!

On the bright side, if they're not leaving feedback, they're also not affecting your DSR stars (and yours are great, so you are obviously doing a great job), again, there have been stories of people's stars getting dinged for high postage costs when they charge exactly what Aus Post charges them.

As for your profit margins, I know you don't really need anyone to tell you this, however, if you are going to use the auction format, set the starting price at the lowest price that you are prepared to accept for the item, taking into consideration how much profit you wish to make. Then treat anything above that as a bonus.

It is nice to receive the good feedback and all the really nice comments, but really, the purpose of eBay is to buy and sell goods, not to accumulate coloured dots.

Just be patient, and in no time at all they will build, but just accept that not everyone places importance on the feedback system, and it is afterall, voluntary.

Best of luck with your endeavours.

[*crikey*mate*]

---

@bright.ton42 wrote:

I leave feedback to sellers as soon as the parcel has arrived and all is in good shape.  I really like to let them know that I'm happy with the purchase.  I don't do much selling and think that selling involves a lot of hard work,  so as I said I'm glad to give pos feedback.  

---

I do generally PM a seller that an item has arrived, and if it is of the nature that it should continue to function (like a book etc) then I'll leave feedback instead. BUT, for some items, I do let them know of the arrival, but that I want to wait to make sure the item keeps working, so will delay it in those cases (eg collectable watches, headphones, things with moving parts).

[polocross58]

Works both ways, Snoopervisor, e.g., we bought a loom via auction.  We waited a week for the auction to end.  When I emailed to learn the address, the seller suggested I send payment via Paypal then and there.  Something about that suggestion prompted me to respond that we'd waited a week (hadn't known if we'd win or not) and would have to travel over 100 km to pick the item up.  Didn't think I was being unreasonable in telling seller we couldn't just drop everything middle of working week and zoom down the coast to pay and pick up.  But we'd do so at the weekend, some few days later, at which point we would pay cash on collection

Hubby drove down, waited half an hour or more beyond nominated time for seller to arrive.  Seller had been held up

Paid for item cash  ($650) and after it arrived home and we'd given it the once-over, I left Positive Feedback

Seller failed to leave Feedback, although they copped a Neg from another buyer from the same lot of auctions for, according to the Neg, for 'Inventing the description' etc.

I didn't lower myself to ask the seller for deserved Positive Feedback.  Would I buy from the seller again?  Sure, if the item and price were what I wanted.  Would I leave Positive Feedback for seller again?  Sure - once seller had left Positive Feedback first

It's a world of entitlement in many instances, Snoopervisor.  Some people have massive expectations of everyone else, but demand very little of themselves.  Up to the world to 'make them happy'.   It's a mental abberation, apparently, which increases until and unless the individual receives one or more wake-up calls

Don't let those individuals mar your day.  Make a point of not allowing them to mar your day or occupy your thoughts.  Just go on being yourself and hold to your own values.  Your time is yours.  Don't allow those who're not worth your time to steal a second from you.  Rise beyond it and spend your time, thoughts and energies on those people and things who're worth it.  Honestly.  Life is so brief and the last thing that will be on your mind as you see the Pearly Gates before you will be barely remembered numpties from ebay

[sprinklespowerpuff]

Great advice here, Polo. I liken it to 'putting pearls before swine" in some ways. Certainly is the case with some people we encounter in life. Have a pleasant day, Polo.