on โ19-11-2014 02:46 PM
Hi all - any help would be greatly appreciated. I have a Telstra 4G NETGEAR USB wireless connector for my internet. I have been connecting with wireless USB sticks for years. With this new one, which is still less than 12 months old, I took out a 15GB a month paln. I have never used up to the 15GB, except for last billing cycle, I used over 18GB and this current billing cycle, will probably use up to 26GB. My data useage has practically doubled in 2 months - I have no idea why. I am doing what I have always done, it is for a single device use only - so it is attached to my lap top. I am the only person in the house. I do spend a lot of time on the internet most days. I spend lots of time on ebay, I use Facebook, Pinterest, look at news sites, do banking and emails. I am not a gamer, I do not down load music or movies, I do not use You Tube etc. I do not backup online or store my data off sight. Of course, Telstra are charging me an astronomical fee for the excess data usage. I have spent inordinate amounts of time in the last week or so on the phone to them - being passed from pillar to post. All they want to do is sell me data packs and increase my plan - they are not interested in helping me find out why my data useage has increased to double in 2 months. Some kind person on facebook has told me to try Kaspersky internet security as this will give me the information about what sites are chewing up my data. For example, this morning when I logged on, I opened 4 Comsec pages, a weather page, the pay pal page, a NAB page and the pinchme page. I did some internet banking, then went to check my session log - a whopping 267MB had been downloaded in 11 minutes and 6MB uploaded. As soon as I disconnected, and since reconnected, there isn't that level of data useage. I have Norton 360 installed and as far as I know, I have no viruses.
I am really p****d off that Telstra are only interested in selling me data packs or try and increase my plan when I all want is help to find out what is going wrong.
Any help suggestions or advice is greatly appreciated, thank you.
on โ19-11-2014 04:46 PM
โ19-11-2014 06:43 PM - edited โ19-11-2014 06:44 PM
on โ19-11-2014 11:34 PM
on โ19-11-2014 11:35 PM
on โ20-11-2014 02:53 AM