Reporting electrically unsafe item (Unsafe adapter) - report or request return?

[jdwellington711]

I bought a bathroom item and it has an EU plug on it with one of those gray AU adapters.  Online they're listed as illegal to use and sell in Australia as they have started fires and are electrically unsafe.  I suspect that the seller who listed the location of the item in Australia actually got it from China, as they only lodged the tracking number with australia post and it didn't actually get posted for another week.  The seller denied doing this.  Do I report the listing or open a return?  There's no category for returning due to electrically unsafe.

[gutterpunkz05]

You can buy legal power adapters in Australia

[*casey*]

" Online they're listed as illegal to use and sell in Australia as they have started fires and are electrically unsafe"

There's a couple of  Chinese sellers in your feedback who are obviously dropshipping.

If you've received an item that doesn't meet Australia Mandatory Safety Standards,  open an 'item not as described" case through eBay's MBG

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

Quote eBay's Policy as the reason

The following types of items are not allowed:

• Products where the sale of the product is prohibited by law or regulation, including products failing to comply with  Australian Mandatory Safety Standards

https://www.ebay.com.au/help/policies/prohibited-restricted-items/product-safety-policy?id=4300&srsl...

[jdwellington711]

Thanks, how do you identify drop shippers?  I mean it's obvious once I have a problem with an item... I get things like "I'll refund you 10% if you don't report to ebay" or "Please sir, I cannot afford to refund this item, I only have a small business".

[*casey*]

"Thanks, how do you identify drop shippers? "

As a general comment ,  one thing  common to them is  that they use images copied from other sites.

In your case, the sellers are registered in China. It's shown on their Feedback and About pages

They use dropshipping warehouses in Australia and that's why the location and postage is  in Australia.

Open the dispute and don't listen to any nonsense from the seller.

The seller will have to supply you with a return label for tracked postage.

You can ask eBay to step in after 3 days if necessary.

[*casey*]

Sorry, posted too soon.

If the Chinese sellers , who usually have poor feedback, don't have stock in dropshipping warehouses in Australia, they LIE about the item location and say that it is.

They'll have  longer delivery dates too.

They usually have numerous accounts  and   lie and cheat their way to the top of the seach pages, pushing our Australian  sellers lower down the page

[sandypebbles]

The listings stick out like you know what

Phots lifted from other sites

'Odd' prices

Feedback left for them

It says they are registered in China

Those things show for the seller you left the neg for, says they are in China, their feedback is terrible and the photos are poor, and copied from other websites

Red flags a plenty 

But at the end of the day. it is NOT the kind of thing to buy from some random on eBay anyway

[jdwellington711]

Is there any point in opening a return based on electrical hazard if they aren't allowed to resell it?  I mean, is there any point in them getting the item back.

[lezned-toycollector]

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@jdwellington711 wrote:

Is there any point in opening a return based on electrical hazard if they aren't allowed to resell it?  I mean, is there any point in them getting the item back.

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Of course there is. You want your money back don't you? If you don't open and follow through with a request, you aren't covered by the MBG.

Being in China, the seller won't issue you with a return label.

[repentatleisure1952]

If you would like a refund then open a return for Item Not As Described & follow all the steps.

The seller will not be able to provide you with a label so they will not be "getting the item back".