How do I speak to someone at eBay I have recently purchased a dog car bed threw eBay commerce

babou7079
Community Member

How do I contact someone regarding a order

threw EBay commerce which has not been received 

Accepted Solutions (0)

Answers (2)

Answers (2)

*casey*
Community Member

If  it's past the last estimated delivery date, use the information in this link to open an "item not received " claim through eBay's Money Back Guarantee

 

https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-pol...

 

You purchased from a seller who sells their items on eBay.

You pay eBay Commerce and ebay pays the seller

 

The item will show on your purchase history page where you'll see the seller's name. 

On the off chance you purchased as a guest:

 

https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/returning-item/returni...

I really do hope you purchased from a reputable seller, and not a dodgy random registered in China or dropshopping from there as doing so will result in a poor quality product, likely to put your pet in danger of injury or worse

 

What is the item number?