on 28-12-2012 09:13 PM
Account has been suspended because apparently it has been hacked and used elsewhere although i cant find ANY evidence of that i need my Account restored ASAP!
email abuse to
customerhelp_au@ebay.com
ebay is avoiding you on purpose, it is no mistake you can't get hold of eBay, that's how they want it!! After ten hours I got the above contacts, don't lose them. That will stuff them.
The Collective.
By the way the phone number is not active they use covid as an excuse! useless mob and im closing my account down as i no longer want to deal with this lack of customer service from their call centres in the philippines
I got onto the Australian helpdesk via north america. After waiting about 40 minutes for Nth America they put me through immediately to Australia and now I have my refund sorted.
Go to
https://www.ebayinc.com/company/contact-us/
I then clicked on CUSTOMER SERVICE HELP, then scroll down to the bottom and click on CONTACT US to get to
https://www.ebay.com/help/call_us?type=ContactUs&initFrom=HOME&topicId=4000
then I selected RETURNS &REFUNDS (other options are Selling, Account, Buying, Shipping & Tracking, Fees & Invoices)
to get to
then clicked on RETURN AN ITEM FOR REFUND (there other options eg. item hasn't arrived)
then you have a couple of options eg. HAVE US CALL YOU
or EMAIL US etc
then click on CHAT WITH US to go through to an online live chat help desk person. NOW that option has disappeared. If i find it again I'll add the link
Shypansy, I can confirm that ebay and paypal are both adding links in their emails....I have had one from ebay and 3 (I think) from paypal.
Like Dave, I have also had several requests to fill in a survey from paypal....usually after the completion of a dispute.
At a guess I would say the OP's email is genuine and nothing to worry about if the link takes him to the same phone number that we know is genuine.
Hi everyone,
Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.
Thank you for understanding.
This thread is from 2012.
The information is no longer valid.
I got a request to complete a survey from Paypal the other day. To access it I had to........... click a link.
The URLs looked genuine, but as a matter of principle I won't click them.
If PP want me to do a survey, they can put the option on my account page after they've send the request.
🤢👎
What is wrong with my acc that forces me to change my password every time I try to log in and is also not agreeing with my email address as well
this is so frustrating and I do hope you can resolve this issue as soon as possible,
regards Mike Walker
why cant I ask buyers questions about their items
Attention!
Your account may have been accessed by a third party. In an effort to protect your account, we have put a temporary lock on bidding, selling and the ability to send messages to other eBay members until we can safely restore your account to you. Please click here to speak with an Account Security Representative.
is the Message i get each time.
i have checked the section in 'My ebay' and i cant find anything out of place?
What terrible service you get your account hacked , and they tell you to contact the hacker .. and nothing they can do....
and the Chat lady as per my attachment below was so unhelpful.... all she wanted was me gone