I have a chat record that promises a supervisor will contact me. But that never happened.

[melebaby]

How can I complain about this? Should I contact the Dept of Fair Trading with a complaint?

[sandypebbles]

Sounds like you got a pre-written/scripted response from base level cs, is that right?

Have you tried again?

What is the issue you need help from a supervisor with?

Is it something other members here can help with?

Up to you how you proceed, of course 

[melebaby]

They are saying that they screwed up the billing for some shipments in July, I was asking them for some proof, which they refused to supply, before they deducted the money from my account.

[*casey*]

A supervisor will tell you exactly the same thing.

And if you didn't use a label, YOU need to cancel it but there's a time limit.

Did you receive all the information on 22nd January ? ....as advised by a very patient  eBay agent !

Read this thread

https://community.ebay.com.au/t5/Selling/Postage-correction-letter/m-p/2597750#M236825

[gutterpunkz05]

I am pretty sure your last post is against forum rules and is likely to be removed. As for a CS promise of contact by a supervisor, in all likelyhood your CS rep is employed by a contracted company in India and as such nothing fair trading in Australia can do about it. I take it the issue related to unbilled postage labels, if so it is time to pay up.

[gutterpunkz05]

08:47:09 UTC Crisanto Thank you for your compliment Mel. 08:48:00 UTC Crisanto Bye for now Mel. 08:48:08 UTC....................Perfect reply ! Crisanto 1 Mel 0