My ebay not recognizing the documents i upload to them - i have tried different browsers, none work

[nicurwh9]

Yesterday i was informed by ebay that my buying opportunites have been put on restriction - not sure exactly why. It may be in relation to a message they sent me months ago asking for fresh identity documents.

They had requested my drivers license and other identifying documents.

I had thought the original email (which i only read through my computer email - as i had not visited ebay for several months) was a spam/criminal email. So i did not address it at the time.

Now i cannot upload the said documents to ebay.

The option to press the ring or email ebay just takes me to generic questions - none which fit the problem i have.

Many thanks in advance.

I am using a Macbook Pro (recently upgraded to Sierra). I have used Safari and Firefox browsers with no success.

Quite anxious to get back into the ebay community - but it is proving difficult.

Jane B.