Strange charges to eBay Commerce Australia Pty Ltd

[troppolad]

I have been hit with two charges to   eBay Commerce Australia Pty Ltd. , one for $28.54 and another for $23.84.

There are no sellers mentioned and nothing i have bought matches the amounts charged. Please can some-one help, i am on a limited budget and these charges have hit me hard.

Cheers

Troppo

[sandypebbles · Accepted solution]

Are they genuine charges on your bank statement

Or did you get an email saying you have been charged those amounts by a scammer pretending to be eBay?

If they are actually on your bank statement, you need to report this to your bank right away, so they can investigate them, cancel your card and get you a new one

You also need to report the charges to eBay as your account may have been compromised without you knowing

[enricoluchini · Accepted solution]

I have been charged from eBay Commerce Inc for 137.95 Australian Dollars

[sandypebbles · Accepted solution]

What is your question for other members?

Nobody here can try to help you based on a random comment.

REAL charges, OR an email from a scammer PRETENDING to be eBay saying you have those charges?

Was it for one of the things you have feedback for recently? (both from dodgy sellers overseas)

Open your own thread and explain the issue (without giving any kind of personal details/information)

People here are not mind readers 

[supergran1010 · Accepted solution]

i tried to explain through chat service it had know idea what i was trying to say i had an amount taken from my bank account one of 4 pay in 4 payments it was made to EBAY COMMERCE AUSTRALIA LTD who is this as seems be no such company

[sandypebbles · Accepted solution]

Supergran1010, how can you possibly claim there is no such company as eBay? No wonder chat did not know what you were claiming. You have an eBay account, you buy things from sellers who list on eBay, and you have to pay for those things

And you have been on eBay for 14 years

Why would you claim there is no such company?

[troppolad]

The charges have been listed on my paypal account as "eBay Commerce Australia Pty Ltd ". They are listed in my bank account as "EFTPOS PAYPAL *EBAY AU 4029357733 " with the same amounts withdrawn. What can i do to find out what is going on?

Cheers

Troppo

[sandypebbles]

As I have already said,

if you did not make those purchases, you need to contact your bank and notify them of unauthorised charges so they can cancel or freeze your card before more charges get made, they will also investigate the charges.

And, you need to contact eBay and tell them you have charges on your bank account that you did not make nor authorised. You need to do these things without delay, in case these are 'tester' amounts taken by a scammer, before they do a much larger amount

[gutterpunkz05]

The number you have referenced in this post, is a phone number, I have not seen it pop up for quite awhile. But you will find it is a paypal customer service number and from memory is used when a merchant uses paypal for eftpos or credit transactions. Give the number a call if you are still in the dark.

[ursh-8848]

Same here with the same eu no

[sandypebbles]

@ ursh-8848 As per the dozens of answers already here. If you did not authorise the charges, report it to your bank and get the card canceled and investigated. Have you done this?

[papermoon.lady]

The amounts you have been charged seem to suggest a conversion from another currency.

If you are sure you didn't buy anything and that nobody else has access to your eBay and PayPal accounts, you should contact your bank immediately, as already suggested.

You also asked how to contact eBay. You can only contact eBay during normal business hours via live chat from the help page (scroll down to "contact us" and go through all the options until the live chat window appears).

[countessalmirena]

Are you certain that you can’t match up these amounts with recent purchases? Have you bought any items listed by overseas sellers? Is it possible that these are from an item in the US, for instance, converted to AUD? Possibly an item sent through the Global Shipping Program where you’ll see the portion that goes to PB (Pitney Bowes) being charged separately from the portion that goes to the seller?

If it’s still not making sense and you made absolutely no purchases in the relevant time period, then yes… contact your bank.

[chrisdb8011]

Why am i paying money to  Commerce Australia pty ltd

[davewil1964]

Because you have bought things from eBay sellers. Given you have bumped this thread, did you bother reading the answers already supplied? If not, why not? If so, you already have your answer.

[troppolad]

This is my first time on these boards so excuse any stupid questions i might ask. I cant find any way to contact ebay directly and i`m having a  hard time working out how to reply to a post, i`m using the answer button on my original post to post a reply to any replies to my post.

Cheers

Troppo

[sandypebbles]

eBay help is at the top right of each page, it is automated so you will need to go through a few clicks to get to 'live chat' ask for a supervisor as soon as you can, otherwise you will just get a base level customer service person who won't have a clue. Personally, I would be contacting my bank first, and then eBay

[sandypebbles]

Also, you may find you need to click on 'view entire topic' (if it is there) so you don't miss any replies

[ecjenje.7ojw52]

How do I stop e bay commerce charging my account

[padi*0409]

Stop buying stuff off eBay.....and read the other replies to this thread........

[sandypebbles]

If you buy stuff, you pay for it. Confused by you question, you are buying things, you pay for them

[rethcir475]

Same happened to me ...as a direct debit...it was declined by the bank luckily as I only put funds in that account as needed. Plus the account was not registered with eBay . odd amount also...$98.57?? 

[sspo-h-ndq7mywglc]

Strange charges.ebay comerce au

[sandypebbles]

Nobody here can help you any more than what everyone has already responded with.

Posting a random comment is not going to achieve anything.

This thread lone is FULL of advice etc, if you want to ignore everything already here, nobody here can help

In what way is it 'strange' ?

If it is a real charge that you know you do not owe, have you cancelled your card?  reported it to your bank and to eBay?

You are the only person who can do those things

[monicalambley]

I am having strange charges from toyzone.com through eBay commerce for    7 amounts from 24/03/2024 back to and including 13//01/2024. What’s going on? Please let me know ASAP. Thank you

[sandypebbles]

If you don't know what the charges are for, how do you expect other member to know what the charges are for ?

Why have you not reported these 'strange charges' to eBay and your bank already?

Especially if they have been going back for over two months

Unless you have another account that you allow other people to use, that should have been done already

[florence.036]

What is ebay commerce.

Thay have taken unauthorised payments from my PayPal account 

[sandypebbles]

It has been posted numerous times who they are, including this thread you are posting on

The are the 'money handling' leg of eBay, where sellers you buy from list their items.

If the charges are really unauthorised, I hope you have notified your bank and cancelled your card, notified eBay and PayPal etc?

Or are the charges for either purchased items or fees for something you signed up to like SmartyCash Back or eBay Plus?

[gmsmabbott]

Same problem here.

Charge on my credit card via PayPal AU gives neither any info on who is the seller apart from eBay Commerce Australia, nor any clue as to what I bought. Nor does eBay list what I bought.

Simple solution : No more purchases thru PayPal!

Grahame

[padi*0409]

"Charge on my credit card via PayPal AU gives neither any info on who is the seller apart from eBay Commerce Australia, nor any clue as to what I bought. Nor does eBay list what I bought. Simple solution : No more purchases thru PayPal!"

It's either for something you've bought through eBay or it's a subscription to eBay Plus or Smartycashback that you agreed on when you took up the offer.

Refusing to pay will just see the debt collectors sent after you.

[sandypebbles]

If you are saying you have not bought anything, and that you have signed up to anything like Smartycashback to 'get a voucher' then surely you have contacted  yor bank to cancel your card and investigate the charges, AND contacted eBay to report you account has been compromised.

NOT a solution at all, you are liable for the charges made on your account to your card if you fail to act other than post on a member forum no more purchases thru PayPal.

And eBay does not sell anything, eBay commerce is not the seller. If you don;t know that much, you should not be using eBay at all full stop

[loveart05]

Hi I got deposit of 65$ ebay commerce Au but 2 weeks after was charged $75 from eBay commerce. Didn't have any purchases on eBay and there's no any transaction so would you help me with this

[sandypebbles]

Other members can't help you. If you are saying you have unauthorised charges, you need to report it to your bank at once and contact eBay and report your account has been compromised

[maham7947]

I have three charges through EBay Commerce which know nothing about. How can I stop these charges

[sandypebbles]

What are the charges for? If it is for eBay Plus or Smartycashback that you signed up to, you need to cancel those subscriptions. If they are for purchases you did not make, you need to contact your bank and report the charges so they can investigate and cancel your card, then you need to contact eBay and report your account has been used without your consent so they can investigate that

[kesei5451]

I have brought a cord on eBay commerce Australia PTY LTD For $5.16 on the 29th June 2023 and have not received this item payed by PayPal please help

[davewil1964]

Nothing to do with strange charges the subject of this thread. Everything to do with you needing to read up on eBay's Money Back Guarantee. Something you agreed you had read when you opened your account.

[cecil421]

I need to know  what products  I brought off them so I know  what  ones I have not got please  

[sandypebbles]

If you do not know what you have bought, I don't know how you expect other members to know

[davewil1964]

As sandy said, you should have a fair idea of what you have bought. You're not exactly a prolific buyer. Maybe check your buying history. A bit out there, admittedly.

[mmil95738]

What is this charge ,does not say what order was,and payments in two charges item is more expensive than first charge.i will be taking this further as nothing recieved or looks like being sent.Michele Mills

[sandypebbles]

Other members cannot tell you what you have bought or been charged for. Both the sellers who have most recently left you feedback are in China, one who has horrid feedback. Luckily you have all the protection given to you by eBay to get your money back if you do not receive the items without the need to 'take it further' other than by opening the appropriate dispute. Other than that, if you are talking about some other charge such as SmartyCashBack or eBay Plus, then better to start your own thread rather than piggy back on another person's post which they marked as solved so unlikely to be read by many other members