postage label has been charged 4 times

[janmal28]

I recently sold an item and tried to print out a postage label but my printer wouldn't work properly. I requested a credit for the cost.

I tried 3 more times, it worked on the 4th try. I requested a credit 3 times but have been charged for 3 labels on my invoice.

I want to ring EBay but cannot find a phone number.

[lyndal1838 · Accepted solution]

The phone centre has been closed for months because of the coronavirus.....you need to use Live Chat at present.

[janmal28 · Accepted solution]

Thank you,
I just got onto the live chat, the problem is being fixed.

[shoppingbag*]

You are charged every time you "create" a label. If you simply keep printing the same label and do not "create" another, then you will only be charged once. There is an option to "download Label" which I always do, as not only can you reprint the label from there if need be, you also have the buyer's phone number if any issues should arise.

[austfox]

The label is generated and charged regardless of whether it is printed or not. Therefore in future if you have trouble with your printer, simply re-print the existing label and do not create a new one. 

[gutterpunkz05]

If you cancelled the labels correctly,  you will have to wait approx 25 days to recieve a credit, as it can not be processed until AP confirm that the labels have not been used.

Note the normal  timeframe may be extended due to covid  and the current mail backlogs.