Just signed up to Ebay and says account is restricted and I cant purchase item

maxpar2581
Community Member

Just signed up to Ebay and says account is restricted and I cant purchase item that I have in my cart.

After adding in credit card details and shipping details it gives an error message that account is restricted???

Tried to do online chat with Ebay and says 1 minute in queue but sitting in queue for ages and no response

No email from Ebay as to why account restricted, honestly Amazon is much easier!!

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Just signed up to Ebay and says account is restricted and I cant purchase item

Just signed up to Ebay and says account is restricted and I cant purchase item

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have you tried contacting seller to see if they have 'blocks' in place?

Message 12 of 17
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Just signed up to Ebay and says account is restricted and I cant purchase item

They may well have for 0 feedback members

Message 13 of 17
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Just signed up to Ebay and says account is restricted and I cant purchase item


@daydreams_12 wrote:

They may well have for 0 feedback members


 There is no option to do that.

Message 14 of 17
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Just signed up to Ebay and says account is restricted and I cant purchase item


@repentatleisure1952 wrote:

@daydreams_12 wrote:

They may well have for 0 feedback members


 There is no option to do that.


It seems that now a seller can do that.

 

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______________________________________________________

"Start me up I'll never stop......"
Message 15 of 17
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Just signed up to Ebay and says account is restricted and I cant purchase item


@padi*0409 wrote:

@repentatleisure1952 wrote:

@daydreams_12 wrote:

They may well have for 0 feedback members


 There is no option to do that.


It seems that now a seller can do that.

 

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Hi padi... do you see where it says "block buyers who are currently winning or have bought" etc?

It does not apply to all those with 0 feedback.

That option was available when the Dead Sea was only sick & many a seller has misread it.

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Just signed up to Ebay and says account is restricted and I cant purchase item

maxpar2581
Community Member

Hi All

Thanks all for your helpful advice, Ebay contacted me and advised it was because I hadn't set up my payment details in my account settings.

When I set up the account I didn't get instructions to do this, my error. All fixed now.

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