What to do?

[lydd-312]

I recently made a purchase as a guest and subsequently when trying to do anything in relation to this purchase (as it still hasn't arrived) ebay forced me to register so that I could try and contact the seller and report the item as not being delivered yet.  So when I set up the account (using the same email address as I used as a guest) the item does not appear in my ebay summary or orders/purchases, etc.  So through the account that I created I do not have the item appearing and as such no way of contacting the seller.  If I try and view the order details through the email sent confirming the purchase I can still see it  but if I try and contact the seller or report the item as undelivered the ebay system just sends me through the process of creating a new account again.  Can someone please help me with resolving this as it would appear that ebay doesn't provide any support or assistance.

[sandypebbles]

Naturally the item is not going to appear on a different account to which  you bought on

I won't go into the other part

There should be something here

https://www.ebay.com.au/help/buying/returns-items-not-received-refunds-buyers/returning-item/returni...

https://www.ebay.com.au/help/buying/paying-items/buying-guest?id=4035&st=3&pos=2&query=Buying%20as%2...

eBay Help is at the top of every page

What was the estimated delivery date?

[lydd-312]

I wouldn't necessarily say that naturally it wouldn't appear as the primary key associated with the user database is based on email address.  So naturally a database would actually try and link all information based on the primary key. 

Aside from this, your advise that I use the order confirmation email to access the order details and contact the seller - when I try this it redirects me to a page to create a new account.  So thank you for advising that I do exactly what I had already described.  

Please take the time to read and understand the content before providing a response.

[twyngwyn · Accepted solution]

is the seller in Australia?

are you able to click on any of the seller's items, then ask a question?

[lydd-312]

Simple answer - contact the seller through the account providing the details of the purchase made as the guest.  Thanks.

[sandypebbles]

I did

Both

And I did not at any point advise that you use the order confirmation email to access the order details and contact the seller

I provided links that may have contained something helpful 

But don't worry, I know better than to reply to any further questions you have from now on

[padi*0409]

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@sandypebbles wrote:

But don't worry, I know better than to reply to any further questions you have from now on

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Ah Sandy, but you didn't provide a link for "warm fuzzy feelings" did you ????

[lydd-312]

For starters, you might want to get off your high horse "Naturally blah blah blah" - you come off just a tad condescending....

Secondly, if all you are going to do is put me onto the ebay help links when I have clearly stated ebay doesn't provide any support or assistance then yeah please don't waste either your or my time...

[domino-710]

OK then. LOL