on 22-10-2020 05:32 PM
I go to great lengths with packaging having had bad experiences using Aust Post.
Sturdy boxes, reinforced inside. Tripple layers of bubble wrap and bold tape with FRAGILE stickers all over.
Far too many of them arrive damaged.
This is heart breaking for my buyers and me.
Any advice would be appreciated. I feel as if I can never rely on Aust Post in future.
Do not use the fragile tape. This is an invitation to smart alecs (they are everywhere) Sounds like you are packing well. Just one point, make sure there is absolutely no movement of the items once they are packed. I use scrunched up magazines, junkmail etc, all arount the bubblewrapped item and between boxes if you use two. Do not use newspaper as the ink comes off. Pack everything so firmly that if you shake it you detect no movement of the items whatsoever. Australia Post claims that things need to be packed well enough to withstand a 22 kg item dropping onto it. I have heard this many times, and I have finally figured it out. 22 Kgs is the maximum weight that can be posted, so even though NONE of Australia Post's own packaging would withstand this and an item would actually have to be posted in a steel box to withstand this impact. I think the reasoning is that they will cop out of being responsible for damaging your parcel by making this statement. Just like they cop out of all responsibility once they "safe drop" a parcel.
It may be worthwhile considering insurance if problems continue. It is quite cheap.