Could anyone please shed some light on the Click & Send method postage option for me please?

[hi_octane351]

Hi, I've been trying to decipher the AusPost Click & Send info. on their website yet can't seem to fully understand how it works... uh-ha yes I am blonde, lol! I just can't seem to find whether there is any basic insurance coverage if parcels goes missing or are damaged. I understand that there is a Signature on delivery option for a small fee for proof of receipt but are sending items via this method covered at all by a base limit without having to purchase any extra insurance? I'm a hobby seller & have learnt from a past mistake & have only been using Registered Pre-paid post bags but this is quite costly for buyers as each 500g satchel costs $7.85 when purchased in bulk of 10 & then $3.20 is charged for Registration which in total costs $11.05 although I charge $11.00. I have asked both my 4 Iocal post offices in regards to this & have called AusPost numerous times & for some reason I keep having to deal with employees that have no idea or straight answer for me! Seriously one would think AusPost would debrief their staff on what they sell! I was hoping that someone would be kind enough to shed some light on this subject for me in regards to whether it is a viable option with the same or similar coverage, insurance & proof of receipt wise as Registered Signature Post as I would love to save my customers a few extra $ if at all possible via this method. I hope someone out there in eBay land can help me. Thank you for your time in advance! Kind regards 🙂 

[shypansy · Accepted solution]

If you go to the C&S site they have a great tutorial that even I could follow, it will explain everything,  

It is cheaper sending by this method, you save a bit using the C&S satchels, they only cost a few cents, $3 for 20, 500 gram and $4 for the 3 kilo size. you purchase them on ebay and they are delivered free.

$6.20, and $10.55 to post plus $1 with signature required, 

you can also use the Au Post Boxes, purchased from your post office, and postage to send those is also flat rate and very cheap, 

You can use your own packaging, and you are given options how you wish to send, regular or platinum express for valuable items, plus you can add extra cover this way,   You print out the labels just the same as those paid online, but the only difference is you pay the cost at the Post office.

The lodgement site is somewhat complex until you do a couple of runs, but once you get the hang of it, its simple and quick.

If you do run into trouble or confused about the process, the C&S staff are only a phone call away, extremely helpful and will walk you through the process.

You should lodge all items over the counter and retain the print out docket.

The big advantage other than the savings is apart from registered post, C&S is the only other service that protects you as the seller should a dispute occur via Paypal.

There are changes and additional services coming into play soon, so check the site for future announcements.