DONT USE SENDLE

[kdactrade]

Sendle Review

I’ve been using Sendle to ship out products, but honestly my experience hasn’t been good. The main issue is overcharging. I declare the correct size and weight, yet many of my shipments get hit with extra adjustment fees after the fact. For example, I’ve had orders show as $23 at checkout, but then my balance shows $46 missing — and no clear notification or explanation.

When I contacted support, they weren’t helpful. Instead of properly investigating, they just pushed responsibility back on me. I’ve had over 50 shipments with the same issue, and it feels like they don’t want to take accountability.

Shipping services should be transparent and reliable, but with Sendle I’ve found it stressful, unpredictable, and expensive. At this point, I’ll be reconsidering whether I keep using them at all.

⭐ 1/5 — would not recommend unless they fix their billing and support issues.

[davewil1964]

0/5

I don't use couriers.

As you have found out, they don't provide value for money. And saving a buck costs more than a buck

I use AP, my buyers pay the AP price, I sell items.

[brickworksmarket]

There's nothing worse than being charged later for underpayment when there is no clear reason why. Aust. Post will provide what was entered and what they say it should have been so makes it easy to follow up.

I have recently been using ebay postage for the extra small satchels and noticed being charged and extra $6.50 on a few so issues there as well.

My advice would be to go with over the counter at Aust Post.