For September, ebay offered 10 free shipping labels for selling pre-loved clothing.

[mint_house]

I saw a banner on my ebay page offering me, as a seller, 10 free shipping labels for the month of September for selling pre-loved clothing. 

I don't usually sell clothing on ebay.  So I decided to list a few items of pre-loved toddler clothing.  It sold with hours to go until this special finished.  It was my only clothing sale.  I go to select my free shipping label, but there was none - only priced ones.  

The special did not stipulate anything about the clothing being for a certain age range.  I read it all before listing.  And it was very general.  

Anyone know why it would not have worked for my sale?   and who can I contact about this? It seems impossible to speak to a human within ebay.   Not happy because I priced the clothing taking into account the free shipping label for myself.  

Thanks to anyone who can shed some light for me... 

[e-lioness]

As a seller, I was offered by eBay a promotion of FREE POSTAGE’ until the end of the 2024 year . However eBay’s application to postage labels is very ‘ad hoc’. Sometimes I get the ‘ Free Postage’ , mostly not. Has anyone experienced this? I have attempted to contact eBay but I’ve heard nothing more after waiting a week and having a response that my concern has been “raised to a higher level “. 😳🙄

[twyngwyn]

Terms - PLF 10 Free Labels | Seller Centre (ebay.com.au)

If you are sure you are compliant....go to HELP & quote their own spiel

[saxywaxy77]

There is another post on here about this. I and others having same issue.  I got 3 free last week but now being charged. Haven't heard back from them yet about why and when they are going to fix the issue

[mint_house]

I got to speak to someone from ebay and they looked into for me. Apparently I was over the limit for items listed or something like that. (It was a few months ago I spoke to them so I've semi-forgotten what they said lol). But the gist of it was, it was a promotion for those with under 100 listings (or sales?)