Goods delivered to click and collect but I haven't received a code

I bought goods using Click and Collect - the seller has dispatched them.  The tracking says they are delivered ( I presume to Woolworths) but that was 3 days ago and I still don't have a code.  I contacted the seller and got a just wait response.  Trying the contact us option on Ebay I only get the option to say goods not delivered...Who the hell do I contact to get the code so I can pick up my goods before Woolworths decide to just ship them back.

 

And this will probably be the last time I use Click n Collect as it seems a complete travesty.

 

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