I wish to buy an item and it states free shipping however, at check-out it's adding postage?

27theridge
Community Member

I wish to buy an item and it states free shipping however, at check-out it's adding postage?

Accepted Solutions (0)

Answers (3)

Answers (3)

lyndal1838
Honored Contributor

Can you post the item number here please so someone can have a look for you.

It sounds like free shipping does not apply to your location.  What does it show under the postage/payment tab

Often a listing will show free postage within that country but if you are in another country it will change to add postage to your postcode.