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Item received damaged/broken
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on 14-08-2012 12:54 PM
I have just received an item that was unfortunately damaged during transit. Registered post was paid for and entire payment processed through paypal. I believe the item was packed appropriately by the seller. Having never received a damaged item before I am not sure what/who to contact next. I could do with some helpful advice. Thanks.
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14-08-2012
01:01 PM
The process for damaged items is to take them to AusPost along with all the packaging and wrapping and have them inspected. You can then put in a claim for the damages.
You should let the seller know that you've done this, but for damages the claims must be done by the receiver.
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