Missing Item lost by Aus Post......

[1942_gettings]

Hi i was looking for advice.  I posted 2 items to a buyer on the 15th March she contacted me a week later to say they had not arrived and she needed the for the following day.  

I offer free P&P to keep costs down (and use standard Aus Post) but also offer express post which she never took.  By letting me know a day before the event i could not rectify the problem as she lives in a different state.  I have contacted Aus post regarding missing items (that by the way she no longer needs) and they say that as it wasn't tracked they have no proof of posting it so it's my word against her's in posting & receiving.  

I do however have proof of purchasing stamps a few days before the items were sent.  We were communicating and i did offer her half the costs as a refund.  But now she has opened a case against me for missing items.

I have excellent feedback as a seller & buyers always say postage is fast etc.....From now on and due to this i am going to offer registered post....i can safely say i have learnt a lesson and have to tar every buyer with the same brush... 😕

Does anyone know where i stand on this matter before i reply to the open case against me 😞 

Thanks for your help 🙂