Wrong Package

Hi guys, 

i have purchased a NBA card from an US seller. Getting it shipped to Australia.

i have no other orders currently with Ebay and i had a package rock up today. 

the package has multiple labels on it, i have slowly pulled it off the labels as the package has small oil containers in it, not a NBA card. the bottom label (original label) i have manage to peel off has a different USPS tracking number than what was provided from the seller and Ebay. 

 

i believe i have received someone else's package. the packaged was delivered this morning but Ebay still hasn't updated to say its delivered. how do i go about getting this fixed?

 

 

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*casey*
Community Member

 

What is the item number  ?  - Don't give the  seller's name

 

Tracking numbers  can change throughout  an international journey.

 

Was it sent through eBay International Shipping ?....  as eBay takes over once it reaches the international hub.

 

I recommend you wait a couple of days to see if it's showing as 'delivered' to you, otherwise eBay may say it's still on its way to you.

 

Then open an 'item not as described' claim through eBay's Money Back Guarantee

 

https://pages.ebay.com.au/ebay-money-back-guarantee/

 

If it was sent through  EIS, eBay will take care of everything for you.